Financial Manager Savantage SolutionsFinancial ManagerRockville, MD$110,000–$132,000 / yearSavantage Solutions is seeking a Financial Manager to join our professional services team supporting the mission of a federal government agency dedicated to enabling the Department of Defense, the U.S. Government, and international partners to counter and deter weapons of mass destruction and improvised threat networks. Document development efforts and produce guides, job aids and other information to support the Agency’s automated spend plan management system and other financial tools (to include but not limited to DAI, Joint Integrated CBRN Analytic Platform (JICAP), and Dormant Account Review Quarterly (DAR-Q).
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
NewJunior Cloud Information System Security Officer MANTECHJunior Cloud Information System Security OfficerWashington, DCHold at least one of the following certifications: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, (ISC)2 Certified Cloud Security Professional (CCSP), AWS Certified Solutions Architect – Associate, AZ-500: Microsoft Certified: Azure Security Engineer Associate, Google - Professional Cloud Security Engineer. Hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP), Global Information Security Professional (GISP), or the CompTIA Advanced Security Practitioner (CASP), Certified Information System Manager (CISM), or Information Assurance Management (IAM) Level I proficiency.
NewInformation Systems Security Officer MANTECHInformation Systems Security OfficerStafford, VARecommend proper system configuration and administration control procedures to enhance system security, performance, and to ensure assigned Marine Corps information systems are compliant with applicable laws and policies and meet cybersecurity requirements outlined in the Defense Acquisition System guidance as well as all applicable Department of Defense (DoD), Department of the Navy (DoN), and Marine Corps cybersecurity directives and instructions. NIST 800 series publications; Intelligence Community Directive (ICD) 503; DoD Intelligence Information System (DoDIIS)-Joint Security Implementation Guide (DJSIG); Intelligence Community Information Technology Systems Security Risk Management; emerging cybersecurity policies; and all other policies, orders, and directives pertaining to the role.
NewSenior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, MD$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role.
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Senior Information System Security Officer MANTECHSenior Information System Security OfficerChantilly, VAHold at least one of the following Information Assurance Management (IAM) Level III certifications: Certified Information Systems Security Professional (CISSP), Global Information Security Professional (GISP), Certified Information System Manager (CISM), or the CompTIA Advanced Security Practitioner (CASP) or equivalent certifications. Monitor security controls for FBI ISs to maintain security Authorized to Operate (ATO); Upload all security control evidence to the Governance, Risk, and Compliance (GRC) application to support security control implementation during the monitoring phase.
NewBusiness Applications Systems Administrator System OneBusiness Applications Systems AdministratorWashington, DC$59.56 / hourAs a System Administrator, you will be responsible for managing, supporting, and optimizing a variety of business-critical applications, including iManage, eRooms, Confluence, and Jira. • 3-5 years of experience in administering business applications, specifically iManage, eRooms, Confluence, and Jira, or similar systems in an enterprise environment.
Senior Information Systems Security Officer Shield AISenior Information Systems Security OfficerWashington, DCThe ideal candidate has experience administering and securing SAP information systems, working with government security stakeholders, and implementing cybersecurity controls in accordance with NIST, JSIG, and DoD policies. We are seeking a mid-level Information System Security Officer (ISSO) to support and manage classified and/or sensitive information systems operating under the Department of Defense (DoD) Special Access Program (SAP) environment.
Information System Security Engineer NASInformation System Security EngineerWoodbridge, VA$150,000–$185,000 / yearFull timeArchitectural & Enterprise CDS Gatekeeping: Serve as the principal technical reviewer for DTRA organizations onboarding onto pre-accredited Enterprise CDS (ECDS) and Raise the Bar (RTB) compliant Cloud CDS providers (e.g., AWS/Azure CDS). Communication: Exceptional verbal and written communication skills, with proven experience presenting complex risk profiles, technical trade-offs, and out-of-the-box mitigations directly to senior government leadership (GS-15/O-6 level).
Phlebotomy - Phlebotomist Floater - 1st Shift TalentBurst, Inc.Phlebotomy - Phlebotomist Floater - 1st ShiftSpringfield, VA$19.85–$21.80 / hourIn addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
Phlebotomist Floater - 1st Shift GTT, LLCPhlebotomist Floater - 1st ShiftArlington, VAIn addition, these practices require a higher level of customer-facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders. The client employs phlebotomists, patient services representatives, floater and mobile phlebotomists, and clinical support professionals across an extensive network of patient service centers, physician offices, and long-term care sites committed to inclusive care and operational excellence.
Phlebotomist Floater - 1st Shift GTTPhlebotomist Floater - 1st ShiftAshburn, VAThe Phlebotomist III – Float provides coverage at multiple locations and ensures that daily activities across Patient Service Centers, Mobile, Long Term Care, and In-Office Phlebotomy settings are completed accurately and on time. Leveraging the world’s largest clinical lab database, the organization provides insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management.
NewMed Tech/Caregiver (1st Shift, Part Time) Kisco Senior LivingMed Tech/Caregiver (1st Shift, Part Time)Gaithersburg, MD$21–$23 / hourAssist residents in meeting their social needs through interaction with staff, family and other residents including encouraging and reminding residents of wellness programming. The Med Tech/Caregiver @ The Carnegie meet community residents' needs by helping with activities of daily living.
General Labor/Assembly (1st Shift) Cabinetworks GroupGeneral Labor/Assembly (1st Shift)Culpeper, VirginiaE-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Work in production areas with exposure to noise, dust, vibration, and ergonomic stressors while wearing required personal protective equipment.
Lead - 1st Shift GXO Logistics Worldwide, LLCLead - 1st ShiftLeesburg, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Properly train and coach the warehouse team and provide positive developmental opportunities; recommend performance improvement actions as needed .
Transportation Supervisor - 1st Shift GXO Logistics Worldwide, LLCTransportation Supervisor - 1st ShiftManassas, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. As the Transportation Supervisor you will coordinate and handle a variety of transportation activities, as well as supervise day-to-day transportation operations and strive to meet or exceed customer expectations.
Driver CDL - 1st Shift GXO Logistics Worldwide, LLCDriver CDL - 1st ShiftManassas, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO Logistics, one of the largest contract logistics companies in the world, is looking for talented individuals at all levels who can deliver the caliber of service our company requires.
Operations Supervisor - 1st Shift GXO Logistics Worldwide, LLCOperations Supervisor - 1st ShiftBristow, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. If you know how to encourage people to continually raise the bar while taking responsibility for all day-to-day warehouse operations, you might be an ideal fit for our growing company.
Operations Manager - 1st Shift GXO Logistics Worldwide, LLCOperations Manager - 1st ShiftBristow, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We'll count on your skills and years of experience to be a champion of our values, ensuring an engaged workforce, loyal customers, efficient operations and a bright future for yourself and GXO.
Training Operation Supervisor - 1st Shift GXO Logistics Worldwide, LLCTraining Operation Supervisor - 1st ShiftLeesburg, VAFull timeOrganize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Warehouse Operations Supervisor - 1st Shift GXO Logistics Worldwide, LLCWarehouse Operations Supervisor - 1st ShiftLeesburg, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. If you know how to encourage people to continually raise the bar while taking responsibility for all day-to-day warehouse operations, you might be an ideal fit for our growing company.
Senior Operations Supervisor - 1st Shift GXO Logistics Worldwide, LLCSenior Operations Supervisor - 1st ShiftBristow, VAFull timeOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. As the Senior Operations Supervisor you will focus on building a culture that supports high employee morale and ensures company policies and procedures are met.
Caregiver (CNA Required, 1st or 3rd Shift) Kisco Senior LivingCaregiver (CNA Required, 1st or 3rd Shift)Washington, DC$22–$24 / hourThe Caregiver @ The Fitzgerald is responsible for the delivery of quality care by encouraging independence and ensuring each resident's physical, social, cultural, and intellectual well-being. All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check.
Document Scanning Operator - 1st Shift A+ ConsultingDocument Scanning Operator - 1st ShiftChantilly, VAScanning:Operate high-speed scanning equipment to convert paper documents to digital formats. Large digital imaging company seeks Document Scanning Operator for 1st Shift who will be responsible for scanning documents.
Security Officer (1st Shift) IDA Systems and Analyses CenterSecurity Officer (1st Shift)Alexandria, VA$42,291–$67,666 / yearThe Institute for Defense Analyses (IDA) operates three Federally Funded Research and Development Centers supporting federal decision making - two serving the Department of War and one serving the Office of Science and Technology Policy in the Executive Office of the President of the United States. A strong employee and corporate culture of work-life balance, including commitment to average 40-hour work weeks through flex time, partial telework options, and expectation of communication only during core business hours.
Quality Inspection III - 1st Shift (onsite) RTX CorpQuality Inspection III - 1st Shift (onsite)Sterling, VAAs an Inspection Technician III, you'll be using equipment and tools to perform complex inspections and non-destructive testing (NDT) on a variety of components and systems. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
NewAvionics Electronics Technician - 1st Shift (Onsite) Pratt & WhitneyAvionics Electronics Technician - 1st Shift (Onsite)College Park, MarylandAnalyzes circuitry and physically checks wiring and operation of various electronic parts, units and systems components necessary to locate malfunction source during testing of components, equipment or systems. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
NewIT Help Desk - Tier 1 (Federal) Symposit LLCIT Help Desk - Tier 1 (Federal)White Oak, MDFull timeTickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
IT Helpdesk Specialist 1 Somatus, Inc.IT Helpdesk Specialist 1McLean, Virginia$25.96–$28.85 / hourFull timeAs a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required GD Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
IT Helpdesk Specialist 1 Somatus IncIT Helpdesk Specialist 1McLean, VAStrong working knowledge of Windows operating systems and Microsoft 365 Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues Excellent verbal and written communication skills Strong customer service orientation with a calm, professional approach Ability to work independently while contributing to a collaborative team Preferred Qualifications Prior experience in a healthcare or regulated environment Experience serving as a senior technician, escalation resource, or informal technical lead Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms Familiarity with MacOS Working knowledge of Microsoft Entra and identity/access management Experience supporting corporate or executive-level users Interest in professional growth within enterprise IT or technical leadership Our Commitment to Diversity: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Strong working knowledge of Windows operating systems and Microsoft 365 Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues Excellent verbal and written communication skills Strong customer service orientation with a calm, professional approach Ability to work independently while contributing to a collaborative team Preferred Qualifications Prior experience in a healthcare or regulated environment Experience serving as a senior technician, escalation resource, or informal technical lead Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms Familiarity with MacOS Working knowledge of Microsoft Entra and identity/access management Experience supporting corporate or executive-level users Interest in professional growth within enterprise IT or technical leadership .
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerDC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
IT Help Desk Specialist Rapid StrategyIT Help Desk SpecialistWashington, DC$68,000–$78,000 / yearThe successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives.
IT Technician Science Applications International CorpIT TechnicianDC$40,001–$80,000 / yearProviding technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Successful candidates will possess a strong blend of technical aptitude and exceptional customer service skills, as this role demands both effective problem-solving and empathetic communication with users.
IT Solution Center (ITSC) Manager, Help Desk Digital Management LLCIT Solution Center (ITSC) Manager, Help DeskVAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
NewJourneyman IT Help Desk Specialist Bailey Information TechnologyJourneyman IT Help Desk SpecialistWashingtonInstall, configure, troubleshoot, and maintain employee hardware, software, and peripherals across Windows and macOS environments, including patches, firmware updates, and Zero Trust / Defense-in-Depth security configurations. Diagnose and resolve complex issues — MFA failures, identity anomalies, network connectivity problems, endpoint irregularities — using independent judgment to identify root cause.
IT Help Desk Specialist (US Citizens) BTIIT Help Desk Specialist (US Citizens)Washington, DCFull timeThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues. The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
Senior IT Systems Engineer Otoe Missouria GroupSenior IT Systems EngineerWashington, DC, DCThe ideal candidate is a hands-on engineer— not a help desk technician —with strong experience in systems engineering, security integration, and federal compliance frameworks. Otoe Missouria Group (OMG) is a tribally owned business dedicated to delivering high-quality solutions across a range of industries.
Program Management Specialist (IT and Systems) US Department of Health and Human ServicesProgram Management Specialist (IT and Systems)Washington, DC$102,415–$133,142 / yearSpouse of a service member who incurred a 100% disability because of the service members active duty service, you are required to submit a copy of your spouses DD-214 and a copy of documentation from the Department of Veterans Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service connected disability. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
IT Help Desk Specialists Network RunnersIT Help Desk SpecialistsWashingtonNetwork Runners is seeking (2) IT Help Desk Specialists to support the Congressional Budget Office (CBO) a small, nonpartisan Legislative Branch agency that provides independent, objective economic and budgetary analysis to the Congress to aid in policy decisions. Headquartered in Sterling, Virginia, NRI is an established CMMI Maturity Level 3 and ISO 9001: 2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman Owned Small Business.
NewIT Specialist (SYSTEMS ANALYSIS) U.S. Department of DefenseIT Specialist (SYSTEMS ANALYSIS)Washington, DC$127,624–$197,200 / yearExamples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the teams work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.