IT Help Desk Support Specialist Leader Communications IncIT Help Desk Support SpecialistAlexandria, VAEnsures operational continuity through routine office assistance and multimedia workspace readiness, stepping into dedicated project deployments as business requirements dictate. Hands-on capability managing AWS-hosted cloud resources and hybrid identity integration frameworks Off hour/off shift work expected (evenings, nights, weekends, holidays).
IT Help Desk Specialist AHU TechnologiesIT Help Desk SpecialistWashington, District of ColumbiaThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
IT Support Coordinator (On-site) Guidance Financial GroupIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
Primary Technical Control Facility Lead ValidaTek IncPrimary Technical Control Facility LeadArlington, VASummary: ValidaTek is searching for a Primary Technical Control Facility Lead to manage the day-to-day operational status of a cryptographic technical control facility supporting a large DoD IT infrastructure program providing a common view for all enterprise-wide users. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation.
IT Practice Support Specialist Milbank LLPIT Practice Support SpecialistWashington - DCThe IT Support Specialist’s primary responsibilities are to provide AV support for conference rooms, respond to and troubleshoot helpdesk tickets, assist with deskside training needs, maintain and support all office IT equipment, test current/proposed technologies, and assist with end-user facing projects. Perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events to ensure flawless connectivity in the rooms and to report any maintenance that is necessary for functionality of the rooms.
IT Specialist Zolon TechIT SpecialistWashington, DCThe project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Resolves hardware, software, mobile device, and printer tickets; supports Windows migration, annual tech refresh, site moves, and white-glove VIP support for the FBI Director and Senior Executives.
NewHelp Desk Technician I (MCU) AMERICAN SYSTEMSHelp Desk Technician I (MCU)Quantico, VirginiaFull timeApply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices. Responsibilities: An Average Day: As Help Desk Technician I, you will create and troubleshoot tickets and provide in-person, over-the-phone, and remote technical support.
Incumbent Capture (NIH Service Desk) GD Information TechnologyIncumbent Capture (NIH Service Desk)Bethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
NewHuman Resources Specialist (Information Systems) U.S. Department of JusticeHuman Resources Specialist (Information Systems)Washington, DC$85,447–$133,142 / yearQualifying experience must demonstrate the following: 1) Developing and delivering guidance and training materials on Human Resources Information Systems (HRIS) functionality and data interpretation; 2) Translating ambiguous requests into reports, dashboards, and/or presentations impacting HR programs; 3) Auditing security access protocols for compliance with applicable laws, regulations, and policies; and 4) Independently resolving complex HRIS issues and implementing enhancements to improve HR programs. You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 preferred) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions.
NewTier Two Help Desk System Technician Silosmashers, Inc.Tier Two Help Desk System TechnicianWashington, DCThis help desk support consists of troubleshooting and repair of workstations, peripherals, applications, operating system, email, remote access, workstation moves or new installations, new account creation, and maintenance of networks. Diagnose and respond to problems through interactions with users (via phone, Teams, and/or email), while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Help Desk Analyst VivSoft TechnologiesHelp Desk AnalystHerndon, VARemoteJob Title: Help Desk Analyst Location: Remote Clearance: Public Trust Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. The successful candidate will diagnose hardware, software, and system issues, identify appropriate solutions, and provide responsive support to end users.
Help Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
NewHelp Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
NewInformation Systems Specialist Expert In Recruitment SolutionsInformation Systems SpecialistWashington, DCThe client is looking for a US Citizen with 5+ years of hands-on Tier 2 Desktop Support experience, strong ServiceNow and hardware/asset management skills, expertise in Windows/M365, networking/VPN troubleshooting, and a proven ability to provide high-level executive support in a fully onsite environment. At least Five years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via enterprise IT service management, e.g.
Sr. Information Systems Specialist Expert In Recruitment SolutionsSr. Information Systems SpecialistWashington, DCThe candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
Service Desk Specialist - TIER 1 Inquisit LLCService Desk Specialist - TIER 1Alexandria, VAInquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metricsversus ideas and concepts; a company that thinks that the old 80% is good enough should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do. InquisIT is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions.
Help Desk Specialist I Shift Lead (Copyright) Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright)Washington, District of Columbia$55,000–$65,000 / yearJob Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. $55,000 - $65,000 a year The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
NewIT Specialist (System Administration) U.S. Department of DefenseIT Specialist (System Administration)Washington, DC$90,925–$118,204 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
Mission IT Operator CACI International Inc.Mission IT OperatorSpringfield, VA$61,100–$122,200 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.-