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The helpdesk network technician has a variety of tasks to perform such as installing network hardware, troubleshooting servers, operating software and hardware, managing network services, supporting network infrastructure, monitoring performance, managing security, managing user accounts, as well as restoring and backing up information systems. The role of the helpdesk network technician is to support and maintain users, computers, networks and security systems with a focus on high-level planning and design to support current and future business requirements.

HOUR

Position Summary:Provide technical support for in-house hospital information system, network, and personal computers.The role of the helpdesk network technician is to support and maintain users, computers, networks and security systems with a focus on high-level planning and design to support current and future business requirements. This position directly interacts with vendors, all IT Staff, and the Network Engineer. Helpdesk network technicians are responsible for implementing, operating, monitoring, configuring, and maintaining networks, and network hardware and information systems. The helpdesk network technician has a variety of tasks to perform such as installing network hardware, troubleshooting servers, operating software and hardware, managing network services, supporting network infrastructure, monitoring performance, managing security, managing user accounts, as well as restoring and backing up information systems. The helpdesk network technician’s goal is to guarantee the integrity of high availability network infrastructure to enable optimal performance for Adirondack Health through continual service improvement and collaboration the IT Department and the organization. This role participates in on-call rotation.Educational Requirements/ Qualifications:Associates degree in computer information systems/networking, bachelor’s degree preferred.Job related experience with increasing levels of responsibility is required.The network helpdesk technician must demonstrate extensive knowledge of networks and computer systems through professional experience in at least three of the following areas: desktop, end user applications, server, network, security, or virtualization.  Individual must demonstrate excellent logical reasoning, problem solving, communication, interpersonal, and computational abilities.Valid driver’s license and evidence of insurability. A+/Network+, Cisco CCNA certifications desired. Job Type:Full-TimeBenefits of Working Full-Time at Adirondack Health:<ul><li>Medical, Dental and Vision Insurance</li><li>Paid Benefit Time (PTO and Sick days)</li><li>Tuition Reimbursement</li><li>403(b) Retirement Plan with Employer Contributions</li><li>And much<a name="_Hlk146632196"> more</a></li></ul>Salary Range:$22.33 - $31.64 per hour

Adirondack Health

IT Help Desk Technician

CCNA - Cisco Certified Network Associate

Cisco Certifications

CompTIA Network+

Computer Maintenance

Computer Networks

Computer Systems

Data Recovery

Dental Insurance

Desktop PC

Driver's License

Hardware Installation

Help Desk

High Availability

Hospital Systems

Information Technology & Information Systems

Interpersonal Skills

Network Administration/Management

Network Architecture/Engineering

Network Configuration Management

Network Security

Network Support

Network System Hardware

Network Systems

On Call

Performance Analysis

Problem Solving Skills

Retirement Plan

Security Monitoring

Technical Support

User Account Administration

Virtualization

Vision Plan

clearcompany

This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. 2. Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.

YEAR

<figure><img src="https://gallery-cdn.breezy.hr/acd61/Picture1.png"/></figure>STARTING RATE -  $45,000.00SUMMARYThe IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. The IT Help Desk Technician supports teaching, learning, and administrative operations while maintaining a high standard of professionalism, service quality, and information security.QUALIFICATIONS 1. Associate's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.    Bachelor's degree preferred. 2.	Working knowledge of Windows operating systems and common desktop applications. 3.	Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. 4.	Ability to troubleshoot hardware, software, and basic network issues using a logical and methodical approach. 5.	Ability to work effectively with a diverse campus community, including students, faculty, and staff. 6.	Ability to maintain confidentiality and comply with FERPA, data privacy, and institutional policies. KNOWLEDGE, SKILLS, AND ABILITIES 1.	Experience providing IT support in a higher education or public sector environment. 2.	Familiarity with Microsoft 365, learning management systems, and enterprise IT environments. 3.	Experience using IT ticketing systems and remote support tools. 4.	Relevant technical certifications (e.g., CompTIA A+, Microsoft). RESPONSIBILITIES: 1.	Serve as the first point of contact for IT support requests via ticketing system, phone, email, and in person assistance. 2.	Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency. 3.	Install, configure, troubleshoot, and maintain desktop and laptop computers, printers, and peripherals. 4.	Diagnose and resolve issues related to operating systems, software applications, and college supported technologies. 5.	Assist users with account access issues, including password resets and authentication, in accordance with security policies. 6.	Support classroom and instructional technology, including projectors, computers, and audio visual equipment. 7.	Respond to classroom technology issues during instructional hours as assigned. 8.	Accurately document service requests, troubleshooting steps, and resolutions in the IT ticketing system. 9.	Escalate complex or unresolved issues to appropriate IT staff while maintaining ownership of the request. 10.	Assist with technology deployments, refresh cycles, inventory tracking, and IT projects as assigned. 11.	Follow all College policies related to information security, FERPA, acceptable use, and data privacy. 12.	Maintain confidentiality of sensitive student, employee, and institutional information. 13.	Attend required training sessions and departmental meetings. 14.	Perform other related duties consistent with the scope of the position.<ol></ol>Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law.  Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary.

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IT Help Desk Technician Adirondack Health

IT Help Desk Technician SUNY Clinton - Clinton Community College

Network Help Desk Technician Adirondack Health

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