In addition, these practices require a higher level of customer-facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders. The workforce includes phlebotomists, patient services representatives, laboratory scientists, logistics professionals, technologists, and business talent who contribute directly to patient health outcomes across patient service centers, mobile, long-term care, and in-office environments.