What You'll Do* All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.* Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately* Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration* Promote loyalty by educating customers about our loyalty programs* Leverage omni channel offerings to deliver a frictionless customer experience* Support sales floor, fitting room, check out, and back of house processes, as required* Courteous and responsive to internal/external request* Exchange and verifies job related information to provide supportWho You Are* Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals* Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required* Able to handle customer interactions and potential issues/concerns courteously and professionally* Use basic information-gathering skills to solve problems* Ability to learn procedural knowledge acquired through on- the-job trainingBenefits at Old Navy* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.* You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently.