Examples of specialized experience include: 1) Applying knowledge of the rules, concepts, techniques, procedures, and operations of technical training programs to perform assignments designed to support technical training; 2) Applying knowledge of the organizations operations and functions sufficient to evaluate information gathered from various sources to determine quality, accuracy, and applicability; 3) Applying knowledge of various office automation software programs, tools, and techniques to support office operations, retrieve and input data, and maintain accurate files; 4) Skill in applying basic analytical methods and techniques to resolve conflicts and determine adequacy of, or deficiencies in the program; 5) Ability to use one or more established computer programs/software (Microsoft Office) to enter, maintain, sort, and retrieve organizational and/or program data; and 6) Communicate effectively, both orally and in writing, using tact and courtesy. ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date.