Fort Worth, TX30+ days ago
Managing Customer Orders: Proactively manage commercial customer accounts through supporting systems by running back-order reports and updating customers on the status of the order.Verify and manage customer accounts who meet required specifications for a MyBell Parts Marketplace account in the CRM and MyBellValidate customer requirements to ensure commercial orders are captured correctly and submit Master Data Requests (both customer account related and part related as required for the sale of commercial spare parts.Confirm order requirements with the customer and the receipt of firm external orders to create commercial spares orders.Create and release commercial customer orders (to include Technical Publication and Structural Repair Sales Orders) in SAP to process commercial sales orders and confirm product inventory levels by part number in SAP to determine product availability in response to commercial customer request. Prepare and approve all Return Material Authorizations (MA's) related to the sale of commercial spare parts, including the return of "O time" defective parts, new parts, overages, shortages, wrong part shipped, and "Buybacks"Enter Voice-of-Customer complaints that require action on commercial spare part returns such as "0 time" defective parts, new parts, overages, shortages, wrong part shipped, and "Buybacks"Coordinate the completion of rental agreements between customers seeking rentals from Bell.Assist in the resolution of payment issues between the customer and Bell Accounts Receivable (AR).