IT Help Desk Specialist United States CourtsIT Help Desk SpecialistCleveland, OH$46,675–$75,863 / yearLocation Cleveland, OH Opening and Closing Dates 09/04/2026 - Open Until Filled Appointment Type Permanent Classification Level/Grade CL 24 - CL 25 Salary $46,675 - $75,863 Link to Court Careers Information https://www.ohnd.uscourts.gov/careers The IT Help Desk Technician provides help desk support for end users and technical support in installing and configuring computer and software programs.
IT Support Technician LAKE ERIE COLLEGEIT Support TechnicianPainesville, OHPREFERRED QUALIFICATIONS & KEY COMPETENCIES: Possesses ability to: deliver technical customer support over the phone or in person; identify, troubleshoot and resolve a wide range of level one technical computer-related problems. Possesses knowledge of: desktop operating systems, various software applications and basic hardware forthe PC; principles and theories of network systems and management; Internet technologies and products.
IT Support Specialist CSM Companies IncIT Support SpecialistRichfield, OHMaintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities. Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service.
Senior Manager Corporate IT Drips Holdings LLCSenior Manager Corporate ITCleveland, OHRemoteThis is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device lifecycle, vendors, documentation, and operational automation, and act as the connective tissue between IT, InfoSec, and the rest of the company. Own and drive ticket deflection and AI automation: expand self-service, AI-assisted support (including our internal AI help desk agent), and workflow automation to reduce ticket volume and speed up resolution, and use those gains to hold the team's size steady while supporting a growing employee base as Drips scales.
NewManagement and Program Analyst Project Manager Temp NTE 1 year MBE up to 5 years MBMP Department of the Treasury, USManagement and Program Analyst Project Manager Temp NTE 1 year MBE up to 5 years MBMPIndependence, OH$125,776–$197,200 / yearYou must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).
Operations Research Analyst Department of the Treasury, USOperations Research AnalystCleveland, OH$125,776–$197,200 / yearsimulation), regression models, econometric projections or workload forecasting models; Experience developing, validating, and applying machine learning models using Python or similar programming languages and analytical tools to support operations research, predictive analytics, workload forecasting, anomaly detection, resource optimization, and decision support; Experience integrating artificial intelligence (AI) technologies into operational research or business processes, including evaluating, developing, or implementing AI-enabled analytical solutions to improve organizational performance and decision-making; Experience with emerging AI technologies and products, such as agentic AI systems, large language models (LLMs), or intelligent automation, to enhance analytical capabilities, optimize workflows, or support complex operational decision-making. The following are illustrative of acceptable courses: optimization; mathematical modeling; queueing theory; engineering; physics (except descriptive or survey courses); econometrics; psychometrics; biometrics; experimental psychology; physical chemistry; industrial process analysis; managerial economics; computer science; measurement for management; mathematical models in social phenomena; and courses that involved application of operations research techniques and methodologies to problems of management, marketing, systems design, and other specialized fields; or other comparable quantitative analysis courses for which college-level mathematics or statistics is a prerequisite.
Director of Systems Administration Ohio Department of EducationDirector of Systems AdministrationCleveland, OHABOUT THE ROLE: The Director of Systems Administration maintains and optimizes Breakthrough Public Schools' core technology platforms, focusing on administrative systems for our academic infrastructure, including our student information system (PowerSchool). WORK ENVIRONMENT AND PHYSICAL DEMANDS: Performs work in an office setting with moderate levels of noise, sitting for long periods, repetitive motion using computers and phones, and exposure to fluorescent lighting.
Service Desk Technician Level 1 (Cleveland, OH) The Salvation Army USAService Desk Technician Level 1 (Cleveland, OH)Cleveland, OHResponsibilities include incident and request management aligned with ITIL best practices, advanced troubleshooting, root cause analysis, identity and access management support, asset lifecycle coordination, endpoint security support, project participation, and collaboration with other IT functions to ensure quality service delivery. Associate''s Degree in Information Technology, Computer Science, Information Systems, or equivalent combination of education, certifications, and relevant experience.• Minimum three (3) years of experience providing technical support in a Help Desk, Service Desk, Desktop Support, MSP, or similar enterprise IT environment.•
Service Desk Technician, Level 1 (Cleveland Harbor Light) The Salvation Army USAService Desk Technician, Level 1 (Cleveland Harbor Light)Cleveland, OHResponsibilities include incident and request management aligned with ITIL best practices, advanced troubleshooting, root cause analysis, identity and access management support, asset lifecycle coordination, endpoint security support, project participation, and collaboration with other IT functions to ensure quality service delivery. 3. Process approved service requests including account provisioning, password resets, access management requests, software installations, mobile device support, website access requests, and authorized user configuration changes under ITIL Request Fulfillment procedures.
Service Desk Technician, Level 1 (Cleveland Harbor Light) The Salvation Army Eastern TerritoryService Desk Technician, Level 1 (Cleveland Harbor Light)Cleveland, OhioFull timeResponsibilities include incident and request management aligned with ITIL best practices, advanced troubleshooting, root cause analysis, identity and access management support, asset lifecycle coordination, endpoint security support, project participation, and collaboration with other IT functions to ensure quality service delivery. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.
Service Desk Technician - Level 1 (Cleveland, OH) The Salvation Army Eastern TerritoryService Desk Technician - Level 1 (Cleveland, OH)Cleveland, OhioFull timeWe are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services. Reporting to the Service Desk Supervisor, the IT Service Desk Technician is responsible for providing technical assistance and support to end-users and systems (hardware and software), resolving IT issues, and ensuring the smooth operation of The Salvation Army's technology environment.
Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center ASRC Federal Holding CompanySenior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research CenterCleveland, OHRemoteThis position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.
Help Desk Support - Part-time Area TempsHelp Desk Support - Part-timeCleveland, OHVendor purchasing and order tracking, build purchase-ready lists with links, prices, and shipping dates, place orders online and by phone, track shipments against a deadline and chase anything late . Equipment setup & testing, connect laptop to a screen, pair and/or test wireless call buttons and timers, and write down setup steps so they repeat exactly on event days .
System Administrator / Tier II Support ArcfieldSystem Administrator / Tier II SupportBrook Park, OhioFull timeOur solution areas include space mission engineering, atmospheric science, digital engineering, mission assurance, and advances in modeling and simulation that together with our enterprise-wide adoption of artificial intelligence and machine learning, lead to better systems and timely, reliable decision-making. Headquartered in Chantilly, VA with 18 North American offices, Arcfield employs 2,200 engineers, scientists, analysts, IT specialists and other professionals who challenge the status quo to deliver an efficient technological advantage to our national security and defense partners.
EHR Specialist; EHR Administration The CentersEHR Specialist; EHR AdministrationCleveland, OHOur integrated model brings together health and wellness services - including primary care, behavioral health care, addiction services, HIV treatment, in-house pharmacies, and dental care - alongside youth residential services and family support programs that span early childhood development, career training, and job placement. Working collaboratively with Health and Wellness leadership, the IT team, the Reporting and Analytics team, and external vendors, this role ensures that The Centers' electronic health record system runs smoothly and empowers our clinical and administrative staff to deliver excellent care every day.
System Administrator / Tier II Support Rite-Solutions IncSystem Administrator / Tier II SupportBrook Park, OHThe ideal candidate is a problem-solver with strong communication skills and a deep understanding of IT operational processes who thrives in a fast-paced environment where they can balance both user support and infrastructure management. This position is responsible for ensuring smooth day-to-day operation of IT services, providing frontline technical support to end-users, and managing the organization's IT infrastructure.
Student Worker Help Desk- Campus Technologies Lorain County Community College DistrictStudent Worker Help Desk- Campus TechnologiesElyria, OHFor six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs. These support services include desktop operating systems (Microsoft and Apple), mobile devices (IOS and Android), DELL, and Apple device hardware support and support for campus applications.
Technical Account Manager (vCIO) Ohio Business MachinesTechnical Account Manager (vCIO)Cleveland, OH$50,000–$55,000 / yearSupport solution development across managed IT services, Microsoft 365 and cloud services, cybersecurity, backup and disaster recovery, network infrastructure, firewalls, switches, wireless, server and endpoint environments, VOIP solutions, and compliance-related technology needs. The role works closely with Sales, Account Management, Directors of Managed IT, the IT Operations Manager, Project Engineers, Help Desk leadership, Compliance resources, and client stakeholders.
Service Desk Analyst I Great Day Improvements LLCService Desk Analyst ITwinsburg, OH$21.57–$28 / hourSince its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products. Manage Service Desk tickets from intake through resolution or escalation, including accurately logging, categorizing, and prioritizing requests; documenting symptoms, troubleshooting, and resolutions; providing timely updates; meeting SLA expectations; and identifying aging tickets or those at risk of SLA breach.
Manager, HR Information Systems & Shared Services, 672 The CentersManager, HR Information Systems & Shared Services, 672Cleveland, OHThe Manager serves as the primary point of contact for HR technology and service vendors, leads HR systems and process improvement projects, and partners closely with payroll and the HRBP, Recruiting, and Learning & Development pillars of the People and Culture team and leads to ensure shared services meet the needs of the broader organization. The Manager, HR Information Systems & Shared Services leads the HR Shared Services pillar within People and Culture, bringing together HRIS administration, benefits administration, and HR vendor management under a single, service-oriented function.