NewStationary Operations Engineer-3rd Shift Lead- Washington, D.C. M.C. Dean, IncStationary Operations Engineer-3rd Shift Lead- Washington, D.C.District of Columbia, Washington, DC$60.15–$75.19 / hourFull timeApplicants selected for this position shall possess demonstrated experience in the operation, monitoring, maintenance, and troubleshooting of central utility plant and institutional mechanical systems supporting mission critical, government, commercial high-rise, healthcare, laboratory, industrial, campus, or other complex facilities environments. Prioritize, assign, monitor, and adjust technician activities based on safety, operational impact, workload, and demonstrated competency while ensuring employees are appropriately qualified, supervised, and supported to successfully perform assigned duties.
NewTier 2 Desk Side Support Specialist Ignite ITTier 2 Desk Side Support SpecialistWashington, DCThis role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues. Associate's degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.
Service Desk Technician L2 Milestone Technologies IncService Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Tier 2 Systems Admin Support Lockheed Martin CorpTier 2 Systems Admin SupportHerndon, VAAs part of the Operations team, you will collaborate with the customer, subcontractors, local engineers, and geographically dispersed teammates and customers to ensure GVS systems operate well according to contractual requirements. The Systems Engineer will be a member of the Operations Team who support our enterprise system and services to ensure Strata systems operate well and customer needs are met.
Tier 2 Systems Administrator CACI International IncTier 2 Systems AdministratorSpringfield, VA$86,600–$181,800 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission critical IT systems, supporting end users, and ensuring the security and performance of our infrastructure.
Sr. Information Systems Specialist Expert In Recruitment SolutionsSr. Information Systems SpecialistWashington, DCThe candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
Unclassified Help Desk Manager - Top Secret clearance GD Information TechnologyUnclassified Help Desk Manager - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
NewHelp Desk Specialist IntePros FederalHelp Desk SpecialistWashington, DC$60,000–$70,000 / yearFull timeKnowledge and skills required for the position are:Experience with ServiceNow Ticketing System6 months - 1 year experience preferredExcellent oral and written communication skillsExcellent customer service skillsCall desk and/or Help desk experienceAbility to multi-task and perform under tight deadlinesDemonstrate an ability to methodically and proactively analyze problems and identify solutionsExperience with Microsoft desktop client technologies and supporting softwareFamiliar with current and emerging technologies and their potential impact to the DepartmentLikes to work in a small company where your input, contributions, and ideas will directly impact the company's growth and successLoves building relationships with people and providing a true "Wow" experience. Additionally, you will configure and deploy desktop and network hardware, support National Security Systems Public Key Infrastructure, and monitor systems like the Automated Message Handling System.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Help Desk Program Manager GD Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Analyst Burke & Herbert BankHelp Desk AnalystAlexandria, VA$24–$29 / hourAbility to utilize customer service skills to interact effectively and cooperatively with system and network users and train staff in basic troubleshooting techniques. Aptitude, technical ability and willingness to learn technical requirements of Help Desk, network systems, telecommunications and various software applications.
Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Help Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Help Desk Specialist I (Tier I Agent - Internal) Aretec Group IncHelp Desk Specialist I (Tier I Agent - Internal)Ashburn, VAEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Help Desk Specialist II (Tier II- Advanced Support) Aretec Group IncHelp Desk Specialist II (Tier II- Advanced Support)Ashburn, VAAretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
Cleared On Site Information Systems Security Officers (ISSO) (5359) SMXCleared On Site Information Systems Security Officers (ISSO) (5359)Washington, DC$105,200–$176,900 / yearThis role requires extensive experience implementing and maintaining security controls, supporting Risk Management Framework (RMF) activities, leading authorization efforts, and providing technical guidance across multiple systems and projects. The selected candidate will function as the principal advisor to System Owners (SOs), Business Process Owners, Information System Security Managers (ISSMs), and cybersecurity leadership on all matters involving information system security.