The representative responds to public inquiries through approved channels, follows established scripts and SOPs, documents cases, provides information and referrals, fulfills service requests, addresses comments and complaints, and escalates issues as required. Customer Service Representative Location: 100% Remote - FL, TX, KS, Position Summary:Systems Integration, Inc. (SII) is seeking a Customer Service Representative to provide accurate, professional support for DOL-NCC programs in a 24x7x365 contact center.