Customer Service Representative - Work From Home American Income LifeCustomer Service Representative - Work From HomeWashington, DC$40,000–$50,000 / yearFull timeWe are a growing organization dedicated to helping individuals and families better understand benefit programs designed to provide long-term financial protection and peace of mind. Through our partnerships with established unions, associations, and member-based organizations, we support members by explaining available options and guiding them through a simple, professional process.
Licensed Nurse LPN (Part Time, 3rd shift 11pm 7am) Kisco Senior LivingLicensed Nurse LPN (Part Time, 3rd shift 11pm 7am)Washington, DC$34–$38 / hourThe Licensed Nurse @ The Fitzgerald provides high quality nursing services to community residents based on each resident's individual service plan and physician's orders. Learn resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction.
Licensed Nurse-LPN (Part Time, 3rd shift 11pm-7am) Kisco Senior LivingLicensed Nurse-LPN (Part Time, 3rd shift 11pm-7am)Washington, DC$34–$38 / hourPart timeJob Description: The Licensed Nurse @ The Fitzgerald provides high quality nursing services to community residents based on each resident’s individual service plan and physician’s orders. Learn resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction.
Custodian I (3rd shift) - OFMD Washington University in St LouisCustodian I (3rd shift) - OFMDWashingtonOFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission.
Custodian I (PRN) - Relief Staff (2nd & 3rd shift) - EPO-Medicine Washington University in St LouisCustodian I (PRN) - Relief Staff (2nd & 3rd shift) - EPO-MedicineWashingtonBathroom Cleaning, Cleaning Equipment, Customer Service, Disinfecting, Floor Care, Following Instructions, Housekeeping, Infection Prevention, Organizational Commitment, Professional Integrity, Recycling, Sanitization, Strive for Excellence, Teamwork, User Instructions, Working IndependentlyGrade. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks.
Control Room Technician III (3rd shift) - EPO-Medicine Washington University in St LouisControl Room Technician III (3rd shift) - EPO-MedicineWashingtonBuilding Automation Systems, Climate Control, Commercial HVAC Systems, Communication, Computer Literacy, Cooling Towers, Customer Service, Exhaust Systems, Johnson Controls Metasys, Lifting Equipment, Maintenance Repair, Organizational Commitment, Physical Abilities, Prioritization, Professional Integrity, Strive for Excellence, Teamwork, Troubleshooting, Working IndependentlyGrade. Utilizes building automation logic to optimize 32 chillers in 9 chilled water plants to the most efficient configuration to best support the cooling demand across 26 central buildings, in alignment with overall campus carbon emissions reduction efforts, while minimizing electrical demand charges.
NewPart Time 3rd Shift Grocery Stock Clerk Harris TeeterPart Time 3rd Shift Grocery Stock ClerkWashington, DCThis requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates tocreate An Incredible Place To Work and Shop. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
OPERATIONS MANAGER (EVS) 3rd Shift - Washington D.C. Compass Group North AmericaOPERATIONS MANAGER (EVS) 3rd Shift - Washington D.C.Washington, DC$63,000–$65,000 / yearCommunicates with staff, administration, and other departments.\n Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)\n \nQualifications:\n\n 4 years of support services, military, housekeeping, and/or facilities maintenance experience.\n At least 1 year of supervisory experience in support service related field with high customer/client contact.\n Possess a thorough knowledge of contract administration and office procedures.\n Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.\n \nApply to Crothall today!\n \nCrothall is a member of Compass Group USA\n \nClick here to Learn More about the Compass Story\n \nAssociates at Crothall are offered many fantastic benefits.
NewCustomer Service Representative DXP EnterprisesCustomer Service RepresentativeWashington, DC$23–$26 / hourUnder the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone orders, checking availability of stock and shipping dates, quoting prices, filling order to customer specifications and processing sales data via computer, assisting the outside sales team by preparing price quotes and sourcing products. Qualifications of the Customer Service Representative include but are not limited to: 2-3 years of work experience with industrial distribution, preferably Pump Parts, Bearing & Power Transmission products, and/or MRO supplies preferred .
NewCustomer Service Representative Alphabe InsightCustomer Service RepresentativeWashington, DCAt Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support.
NewCustomer Service Representative Traveling with MichailaCustomer Service RepresentativeWashington, DCRemoteYou will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.
NewCustomer Service Representative Agent So FearthCustomer Service RepresentativeWashington, DC$17–$24 / hourWe are seeking a reliable and customer-focused Customer Service Representative to support client interactions, assist with inquiries, and ensure a positive customer experience. This position is ideal for someone who enjoys working with people, solving problems, and building communication skills in a fast-paced, team-oriented environment.
NewCustomer Service Representative ElementCustomer Service RepresentativeWashington, DC$23–$26 / hourHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
NewCustomer Service Representative UMI Stone/OpustoneCustomer Service RepresentativeWashingtonThe Customer Service Representative serves as the primary point of contact for customers, delivering exceptional service by addressing inquiries, resolving issues, and ensuring order accuracy. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms.
NewCustomer Service Representative U HaulCustomer Service RepresentativeWashington, DC$17–$24.20 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Remote Travel Customer Service Representative Vacation AdvertiserRemote Travel Customer Service RepresentativeWashington, District of ColumbiaRemoteAs a Remote Customer Service Representative, you'll learn how to assist clients with planning memorable travel experiences while developing valuable customer service and communication skills. Whether you're beginning a new career journey or looking for a flexible remote opportunity, comprehensive training and ongoing mentorship are provided to help you develop valuable travel industry knowledge.
NewCustomer Service Representative EagleBankCustomer Service RepresentativeWashington, DC$23.24–$33.01 / hourWe provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
NewCustomer Service Representative - Emergency Veterinary Hospital Lakefield Veterinary GroupCustomer Service Representative - Emergency Veterinary HospitalWashington, DCEducation: High School Diploma or GED required Professional Licenses/Certifications: None Experience: 1+ years experience in retail sales or customer service preferred Experience in a medical facility desired Knowledge, Skills and Ability: Ability to provide effective customer service principles Basic knowledge of medical terminology Basic proficiency with a variety of computer programs including Microsoft Office Suite Basic written, verbal, and active listening communication skills Strong customer relations and interpersonal skills Exercises tact and diplomacy in dealing with sensitive issues and situations Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions Strong organizational and time management skills Effectively and quickly responds to requests in a proactive manner Strong attention to detail and high level of accuracy . • Foster a culture built on our values: Respect, Learning, Do the Right Thing, Wow Service, and Fun • Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers • Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs • Assist incoming clients.
Work from home - Customer Service Representative Zephyra coWork from home - Customer Service RepresentativeWashington, District of ColumbiaIn this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels. We are seeking a Customer Service Representative to serve as the main point of contact for customers.
NewCustomer Service Representative, Sr ASM Research, An Accenture Federal Services CompanyCustomer Service Representative, SrWashington, DC$20.83–$26.25 / hourCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Perform initial triage and basic troubleshooting for routine end‑user issues involving workstations, approved software, printing, email, and account access using documented checklists and scripts.
Customer Service Representative Circle K StoresCustomer Service RepresentativeWashingtonThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Customer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)WashingtonSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Customer Service Representative Traveling with MchailaCustomer Service RepresentativeWashington D.C., District of ColumbiaRemoteYou will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.
Customer Service Representative – Hotel Reservations (Remote) Aisles & AbroadCustomer Service Representative – Hotel Reservations (Remote)Washington DCRemote$45,000–$75,000 / year45,000 - $75,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.
Customer Service Representative TRC Talent SolutionsCustomer Service RepresentativeWashington, DCTemporaryEnsures accurate and complete account follow-up by demonstrating a thorough understanding of carrier-specific reimbursement as applicable to claim processing to include: eligibility discrepancies, UB-04 and/or 1500 claims form review, DRG, per diem, case rate, fee schedule reimbursements, etc. Responsibilities: Performs second-tier account follow-up activities in accordance with organizational, client and regulatory guidelines for outstanding insurance receivables including, but not limited to: Performing account follow-up activities on high-dollar accounts receivable .
NewCUSTOMER SERVICE REPRESENTATIVE U.S. Department of DefenseCUSTOMER SERVICE REPRESENTATIVEWashington, DC$34,799–$45,239 / yearFor entry at the GS-06: Specialized experience is defined as experience applying regulations, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey information to customers and other interested parties, researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions, explaining pay, billing and other types of financial procedures, interpreting technical materials, conveying options and resolving problems within automated financial systems. Candidates claiming Military Spouse Preference (MSP) or Family Member Preference (FMP) will be required to submit a copy of sponsors permanent change of station orders authorizing movement of spouse/family member to the overseas command or other appropriated documentation that support the preference prior to appointment.
Customer Service Representative U-Haul International IncCustomer Service RepresentativeWashington, DC$17–$24.20 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Customer Service Representative Eagle Bancorp IncCustomer Service RepresentativeDC$23.24–$33.01 / hourWe provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
Showroom Customer Service Representative Ferguson Enterprises IncShowroom Customer Service RepresentativeWashington, DC$48,588–$79,185 / yearFerguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Customer Service Representative FASTSIGNS #480101Customer Service RepresentativeWashington, DCAt FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center.
Customer Service Engineer - Union - MR/CT/XP - Northeast Upstate NY Siemens HealthineersCustomer Service Engineer - Union - MR/CT/XP - Northeast Upstate NYWashingtonExport Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
Customer Service Representative Guild Garage GroupCustomer Service RepresentativeWashingtonBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities.
Customer Service Representative Elite PersonnelCustomer Service RepresentativeWashington, DCAssisting users, via phone and internet, in analyzing and solving procedural problems related to our proprietary dues collection and member management system (i.e. recording the collections of dues, membership status changes, corrections, printing custom reports, and general inquiries). Assisting users, via phone and internet, regarding inquiries pertaining to Intuit QuickBooks bookkeeping software (i.e. writing checks, entering journal entries, troubleshooting errors with custom reports, and general bookkeeping inquiries).
Customer Service Representative - State Farm Agent Team Member Chris Miller - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWashington, DCDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Customer Service Representative GCC Technologies LLCCustomer Service RepresentativeWashington, DCGCC Technologies, founded in 1997 with headquarters in Oakland, Maryland, is a fast growing service-disabled Veteran owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, administrative and security services to multiple federal agencies. Gather and provide data in support of requests under Freedom of Information Act (FOIA), internal government inquiries, fraud referrals, FAQ updates, website updates, and other administrative or operational data calls.
NewCustomer Service Representative HarrisCustomer Service RepresentativeWashington, DCCommunicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts. Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
Veterinary Customer Service Representative EVG Specialty NetworkVeterinary Customer Service RepresentativeWashington, DCstrong>Friendship Hospital for Animals, a leading AAHA- accredited hospital located in Washington D.C. is seeking friendly and enthusiastic Veterinary Customer Service Representatives to support our thriving primary care, emergency, and specialty teams. We're exclusively seeking veterinary professionals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another, grow, and do their best work - while having fun along the way.
Material Handler 1 DC Mobility Customer Services Siemens AGMaterial Handler 1 DC Mobility Customer ServicesWashington, DCWe stand for green innovations and meaningful solutions with impact on customers ecosystems partners society and environment We are front runners in digitalization and building platforms. We are constantly developing new intelligent mobility solutions that increase the availability of infrastructure for the society optimize route usage and create a new quality of travel.
Customer Service Representative – Hotel Bookings Destination CareersCustomer Service Representative – Hotel BookingsWashington, Washington$40,000–$70,000 / yearJob Title: Remote Customer Service Representative – Hotel Bookings About Us:We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Customer Service Representative at F1rst Residences JBG SMITHCustomer Service Representative at F1rst ResidencesWashington, DC$22–$24 / hourFull timeEnsure new residents have a seamless move-in experience by conveying important information and requirements to resident ahead of move-in day in accordance with JBG SMITH policies, completing pre move-in inspections of apartment homes to address any deficiencies prior to move-in, coordinating reservation of loading dock and freight elevator, assisting resident as needed with setup of utilities, renter’s insurance, and Internet access. Ensure residents moving out have seamless experience departing the community by arranging pre move-out inspections with service team, coordinating reservation of loading dock and freight elevator, assisting resident as needed with transferring utilities back to building’s name.
Sales Associate / Customer Service Representative Drybar ShopsSales Associate / Customer Service RepresentativeWashington, Washington, DC$17–$30 / hourIf you thrive in a fast-paced environment, love connecting with people, and want to be part of a supportive, high-energy team… we want to meet you. You’re the first smile clients see when they walk in, the person who keeps the shop flowing smoothly, and the energy behind the entire guest experience.
Customer Service Representative I - Enterprise Physical Operations Washington University in St LouisCustomer Service Representative I - Enterprise Physical OperationsWashingtonGuided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.
Customer Service Representative IBEX Holdings LtdCustomer Service RepresentativeDCp>About the Role As a Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. • Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
Customer Service Representative I Copeland Controls SrlCustomer Service Representative IWashington, DCBest-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.
Customer Service and Sales Representative I Smart City Networks CareerCustomer Service and Sales Representative IWashington, District of ColumbiaAt Smart City Networks, we’re the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year; from Fortune 500 conferences and national trade shows to global summits and special events. At Smart City Networks, you’ll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.
NewCustomer Service Representative Jobs for LebanonCustomer Service RepresentativeWashington, DCThe Customer Service Representative provides customer service to clients, in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including: Provide administrative support to Account Executive and Account Manager. Phoenix Offshore is an organization that connects U.S. businesses with Lebanese talent across various services, and in this case, we are recruiting Lebanese talent for a privately held Lebanese-owned insurance agency headquartered in Washington, DC.
NewCustomer Service Representative Highlight TechnologiesCustomer Service RepresentativeWashington, DCOur team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results. In 2021, Highlight's founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees.
Customer Service Rep - Cashier AHU TechnologiesCustomer Service Rep - CashierWashington, District of ColumbiaJob Description: Short Description: Customer Service Representative - CashierTraffic and AdjudicationM-F 12:30p-5p Complete Description: · The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Customer Service Representative District Of ColumbiaCustomer Service RepresentativeWashington, DCPosition Designation: This position is deemed as "Security Sensitive" pursuant to Section 410 of Chapter 4 of the D.C. Personnel Regulations, in addition to the general suitability screening, individuals applying for or occupying safety sensitive positions are subject to the following checks and tests: Criminal background check; Traffic record check (as applicable); Consumer Credit Check (as applicable); Reasonable suspicion drug and alcohol test; Post-accident or incident drug and alcohol test. A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, a line attorney position in the Legal Service (series 905), or an attorney position in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points.
Customer Service Representative - State Farm Agent Team Member Tom Troyano - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWashington, DCAs a Customer Service Representative - State Farm Agent Team Member with Tom Troyano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.