Responsibilities: • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction • Maintain customer accounts and update with new account information as needed • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Assist residents with day-to-day maintenance, repairs, and inquiries • Document and report maintenance issues in detail, ensuring accurate information is provided to vendors • Dispatch maintenance requests to appropriate vendors and track progress • Conduct systematic and routine follow-ups on open work orders to ensure timely resolution • Perform property walk-throughs to identify maintenance needs and enhance overall property condition • Process move-in check-in sheets and ensure all necessary repairs are completed before new residents arrive • Continuously seek and evaluate potential new vendors to expand our vendor list and improve service quality Qualifications: • Strong knowledge of customer interface and interaction • Excellent active listening, interpersonal, and communication skills • High school diploma or equivalent • Previous experience in maintenance coordination preferred • Strong organizational and communication skills • Ability to work independently and manage multiple tasks effectively • Proficiency in using Microsoft Office • A proactive attitude and a commitment to customer service and company growth Compensation: $21 hourly. • Assist residents with day-to-day maintenance, repairs, and inquiries • Document and report maintenance issues in detail, ensuring accurate information is provided to vendors • Dispatch maintenance requests to appropriate vendors and track progress • Conduct systematic and routine follow-ups on open work orders to ensure timely resolution • Perform property walk-throughs to identify maintenance needs and enhance overall property condition • Process move-in check-in sheets and ensure all necessary repairs are completed before new residents arrive • Continuously seek and evaluate potential new vendors to expand our vendor list and improve service quality.