The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing the following services, including but not limited to excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR. This position will perform general office duties such as answering and directing patient, vendor, and all other phone inquiries; data entry and retrieval; faxing; scanning; and other secretarial, receptionist, or administrative assistant tasks.