Help Desk Support Specialist Genesis10Help Desk Support SpecialistDallas, TXTemporaryContractorFull timeRanked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Tier 1 Help Desk Technician Judge GroupTier 1 Help Desk TechnicianHaslet, TX$20–$23 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations.
Senior Associate, Help Desk The Options Clearing CorporationSenior Associate, Help DeskDallas, TX$66,300–$97,700 / yearSpecial Projects: May be assigned to dedicated desktop support for specific departments, including application testing and new implementations Flexibility: Availability to travel to remote locations as needed Communication: Strong ability to report status on issues to management and end users along with collaborating with other departments on escalations as needed. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System.
Coordinator of Student Information Systems CARROLLTON-FARMERS BRANCH INDEPENDENT SCHOOL DISTRICTCoordinator of Student Information SystemsCarrollton, TXCross-Departmental Support: Partner with and support central office departments (e.g., Special Education, Bilingual/ESL, Transportation, Athletics, and Food Services) to ensure the SIS effectively meets their specific data and operational needs. Special Programs & Curriculum: Knowledge of K-12 operational processes, including Career and Technical Education (CTE) programs of study, College, Career, and Military Readiness (CCMR) courses, course coding, and special programs data requirements.
Help Desk Support Specialist Duraserv CorpHelp Desk Support SpecialistCoppell, TXAs a Help Desk Support Specialist, you own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365 - plus Azure VM management, networking troubleshooting, new user onboarding, and technical documentation. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.
Service Desk Analyst II (Weekends) NetrioService Desk Analyst II (Weekends)McKinney, TexasJOB SUMMARY The Service Desk Analyst 2 (weekend/day shift) will provide intermediate technical support to resolve advanced technical issues related to hardware, software, and networking. Office 365 and Exchange Management (Online and On-Prem) Provide support for Office 365, including user management, license assignments, troubleshooting, and email-related issues.
Help Desk Intern BHG CareersHelp Desk InternDallas, TexasThe Help Desk Intern will learn how to deliver supreme customer service while supporting BHG’s Corporate and Field team members and treatment centers. Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs.
Director of Healthcare Information Systems AppworkshubDirector of Healthcare Information SystemsIrving, TXThe ideal candidate will provide leadership across multiple initiatives, oversee system improvements, and work closely with business and clinical stakeholders to ensure technology solutions align with organizational objectives. Job Summary: We are seeking an experienced Director – Information Services to lead the planning, implementation, and optimization of healthcare technology applications and services.
Help Desk Analyst L2 ZonesHelp Desk Analyst L2Dallas, TXOperating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Help Desk / Jr. System Adminisrtator (DFW) Central Point PartnersHelp Desk / Jr. System Adminisrtator (DFW)Grand Prairie, TXThe ideal candidate thrives in a hybrid environment where they can resolve daily user issues while also managing core systems such as Office 365, Azure, networking, and security. Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365 (Exchange Online, SharePoint, Teams, OneDrive).
Korean Bilingual System Admin & Service Desk BTI SolutionsKorean Bilingual System Admin & Service DeskPlano, TexasExperience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies. Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
NewFTE - Help Desk Technician DALLAS THEOLOGICAL SEMINARYFTE - Help Desk TechnicianDallas, TXWorking within the ITIL 4 Service Management framework, the Help Desk Technician is responsible for managing incidents, fulfilling service requests, maintaining accurate documentation, contributing to continual improvement initiatives, and ensuring that technology services deliver value to the DTS community. This position provides exceptional customer service and technical assistance to faculty, staff, students, and alumni while supporting the Seminary's mission through reliable and secure technology services.
Information Systems Security Manager (ISSM) E-SpaceInformation Systems Security Manager (ISSM)Arlington, TXDirect experience managing the system lifecycle of connected classified systems including Secret Defense Research and Engineering Network (SDREN), Secret Internet Protocol Router Network (SIPRNET), Non-classified Internet Protocol Router Network (NIPRNET, and Joint Worldwide Intelligence Communications System (JWICS) systems. This role is pivotal in ensuring the organization meets all requirements set forth by the National Industrial Security Program Operating Manual (NISPOM), the Defense Counterintelligence and Security Agency (DCSA), and applicable Intelligence Community Directives (ICDs).
Sr Information Systems Security Manager OSI Systems IncSr Information Systems Security ManagerRichardson, TX$145,000–$155,000 / yearhas three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others. The ISSM will lead the design, implementation, accreditation, and ongoing management of classified information systems supporting Department of Defense (DoD) programs, as well as establishing a new SIPRNet-capable classified computing environment from initial planning through Authorization to Operate (ATO) and sustainment.
Specialist I -Information Systems (Multiple Positions) Fort Worth Independent School DistrictSpecialist I -Information Systems (Multiple Positions)Fort Worth, TXEnvironment: Works in commercial kitchen environment; exposure to extreme hot and cold temperatures, extreme humidity, noise, vibration, biological hazards (bacteria, mold, fungi), chemical hazards (fumes, vapors, gases), electrical hazards; works with hands in water; works around machinery with moving parts; works on slippery and/or uneven surfaces; may require occasional irregular and/or prolonged hours. Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required; Associates degree from accredited college or university in Business Administration or a related field preferred; Bachelor's degree from accredited college or university in Business Administration or a related field preferred.
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianDallas, TX$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIDallas, TX$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Supervisor, HVAC Operations - Facilities Management Texas Woman's UniversitySupervisor, HVAC Operations - Facilities ManagementDenton, TXAs a member of the IT Solutions team, the Service Desk Analyst is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS. The Service Desk Analyst provides first level information technology (IT) support and services to members of the Texas Woman's University community to help ensure students, faculty, and staff can successfully accomplish their academic and administrative goals.
Technology Support Specialist AgTrust Farm CreditTechnology Support SpecialistFort Worth, TXFull timeAs a Technology Support Specialist II, you'll take ownership of a wide range of IT support responsibilities, including: Providing remote and onsite support for hardware, software, and network issues. Bachelor's degree in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science, or a related field, or an equivalent combination of education and experience.
Technician, Help Desk (226 Days) Dallas Independent School DistrictTechnician, Help Desk (226 Days)Dallas, TX298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true'',''Technician, Help Desk (226 Days)'',''RTP20260618-024'',''!*! 6, 2026'',''Jul 6, 2026'',''false'',''298510'',''298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true''.
Application Systems Analyst/Programmer Horace MannApplication Systems Analyst/ProgrammerPlano, TX$57,500–$79,100 / yearp>For applicants that are California residents, please review our California Consumer Privacy Notice . And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
Information Technology System Administrator Trillium EngineeringInformation Technology System AdministratorDallas, TXThe Systems Administrator ensures systems are configured securely, access is properly controlled, changes are documented, and internal users are enabled to work efficiently without compromising security or compliance. Working knowledge of Windows, macOS, Linux, Active Directory, Microsoft 365, endpoint protection solutions, secure remote access tools, and common business applications.
Helpdesk Technician III Cannonball Recruiting LLCHelpdesk Technician IIIDenton, TXThis role focuses on supporting and maintaining user devices, printers, shared workstations and IT infrastructure to keep business and production operations running. Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and shared workstations.
NewProgram Information Systems Security Manager (ISSM) - Plano, TX RTX CorpProgram Information Systems Security Manager (ISSM) - Plano, TXPlano, TXComponents of the cybersecurity (CS) program include Assessment and Authorization (A&A) activities (documentation preparation, system configuration/validation, certification testing, etc.), security sustainment activities (hardware change management, software change management, account management, media protection, user interface, file transfers, etc.), conducting self-inspections, and delivering information systems security education and awareness. Experience providing technical security expertise and oversight for complex, cross-domain, heterogeneous classified networked environments in collaboration with internal/external Customers, Information Technology (IT) and other Raytheon Business Units.
Senior Business Systems Analyst Solera Holdings, IncSenior Business Systems AnalystWestlake, TXAs a Senior Business Systems Analyst, your mission is to serve as a strategic partner to Product, Engineering, and Business stakeholders-leveraging deep analysis and data-driven insights to guide decisions and deliver high-quality solutions across the SuperVision platform. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
Yardi Help Desk Support AssetsoftYardi Help Desk SupportDallas, TexasAssetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investment management, and property technology sectors. The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and maintaining smooth system operations.
Manager - Technology Support Services (2025-2026) Keller Independent School DistrictManager - Technology Support Services (2025-2026)Keller, TXJob Title: Technology Support Services Manager Wage: Hour Status: Non-Exempt Job Role: Technology Support Services Department: School Technology Pay Grade: AD4 Function: Technology Reports to: Director of Technology Support. This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.
Site Systems Analyst J.E. Dunn Construction Group IncSite Systems AnalystDallas, TXContact the various service providers (internet, phone, etc.) to get packages built, estimate costs, and coordinate the installations with internal project teams and external service providers, including low voltage installation. Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.
Nontenure Line Faculty Pool - Department of Information Systems & Analytics Texas State UniversityNontenure Line Faculty Pool - Department of Information Systems & AnalyticsDallas, TXPosition Title Nontenure Line Faculty Pool - Department of Information Systems & Analytics Job Posting Number 2027008NTL Job Location Dallas, Houston, Round Rock, San Marcos, Other - Online College/Division McCoy College of Business Department/School Dept of Information Systems & Analytics Position Description. Successful candidates may teach at the San Marcos, TX TXST campus, the Round Rock, TX TXST campus, The Dallas - Dallas College, The Houston - San Jacinto College Campus, and/or online, depending on the needs of the academic department.
NewSenior Product Manager, Store Systems & Operations GameStop CorpSenior Product Manager, Store Systems & OperationsGrapevine, TXFirst-12-month outcomes youll own: (1) a prioritized, outcome-based store-systems roadmap tied to measurable operational KPIs; (2) at least one AI/automation capability shipped into store or support workflows with proven impact; (3) a continuous-discovery and experimentation cadence with store teams. Preferred Skills: Demonstrated use of AI tools (e.g., ChatGPT, Copilot, Gemini) to improve productivity, automate documentation, analyze data, or accelerate product work - with examples of real outcomes, not just tool familiarity.
Information Systems Engineer - Western Region American Cruise LinesInformation Systems Engineer - Western RegionArlington, TexasThis pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines. Your duties will include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations-related technologies.
Service Desk Analyst Lennar CorpService Desk AnalystIrving, TXLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Service Support Specialist GTN Technical StaffingService Support SpecialistDallas, TXThis is an excellent opportunity for an IT support professional who enjoys solving technical problems, delivering exceptional customer service, and supporting end users in a fast-paced enterprise environment. Key ResponsibilitiesService Desk & End User Support Provide Level 1 and Level 2 technical support via phone, email, chat, remote support tools, and ticketing systems.
Information Systems Security Officer ISSO Contact Government Services LLCInformation Systems Security Officer ISSODallas, TXInformation Systems Security Officer ISSODallas TX Remote Hybrid Austin TXInformation Technology Full Time Hybrid Hybridapply for this jobISSOEmployment Type Full-Time ExperiencedDepartment Information TechnologyCGS is seeking an Information Systems Security Officer ISSO with DIACAP andor RMF experience who has deep expertise in security assessment documentation to support Dept. Join our team and become part of government innovationExplore additional job opportunities with CGS on our Job Boardhttpscgsfederal.comjoin-our-teamFor more information about CGS please visit httpswww.cgsfederal.com or contactEmail emailprotectedCJ92213.33
Director of Information Systems Grapevine-Colleyville Independent School DistrictDirector of Information SystemsGrapevine, TXExperience with various data systems and structures, including Skyward, SQL, Crystal Reports/Business Objects, Web Intelligence, Google Suite, and Microsoft Access. Manage and maintain comprehensive information systems, such as Student Information Systems (i.e. Skyward), Learning Management Systems, Financial Information Systems and Human Resource Information Systems (i.e. Skyward).
Information Systems Security - Experienced Engineer Parkland HospitalInformation Systems Security - Experienced EngineerDallas, TXWorking knowledge of design, implementation, and maintenance of: Local area networks, Microsoft Active Directory / GPO, Data Loss Prevention, Encryption Technologies, Vulnerability Management, Intrusion Detection Systems, Intrusion Prevention Systems, Linux Operating Systems, Windows Operating Systems, Communication Protocols, Multi-factor authentication, Cloud Access Security Broker, Endpoint Detection and Response Technologies, Security Information and Event Management Tools. Must have two years of experience in an information systems security domain with a background in mobile device security, endpoint protection, wireless protection, vulnerability management, incident response and mitigation, threat research and cyber intelligence analysis or other cyber security domain.
Warehouse Support Tech II Southern Glazer's Wine & SpiritsWarehouse Support Tech IIFort Worth, Texas$30–$35Must have some experience with conveyor systems, pick to belt operations, and other MHE systems, including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems, management systems, and maintenance tracking software. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees.
Service Desk Analyst Julie HaganService Desk AnalystIrving, Texas$60,000This role serves as the primary onsite IT presence for the Texas office, supporting approximately 50 corporate users while partnering with global teams to deliver reliable, secure, and well‑documented IT services. Serve as the first point of contact for internal staff seeking technical assistance via phone, instant message, email, or a ticketing system, ensuring all work and correspondence are documented.
NewAssistant VP University of Texas at DallasAssistant VPRichardson, TXBy fostering a strong customer-centric mindset, empowering teams, and leveraging data from incidents, requests, and changes, the AVP will create transparency, build trust with stakeholders, and continuously elevate the quality and value of IT services delivered to the enterprise. The AVP serves as both a strategic leader and a hands-on technical executive, ensuring that IT services are aligned with academic, research, and administrative needs while maintaining operational excellence, fiscal responsibility, and a strong customer service culture within a public university environment.
Information Systems Auditor – Backup & Data Recovery Action Logistics, IncInformation Systems Auditor – Backup & Data RecoveryArlington, TXThis role will assess the effectiveness, reliability, and security of our current data backup and recovery processes, ensuring they comply with best practices and support business continuity objectives. The audit will specifically evaluate the backup strategies for our accounting systems, including their implementation, scheduling, monitoring, testing, and restoration capabilities.
Information Systems Security Officer (Isso) CONTACT GOVERNMENT SERVICESInformation Systems Security Officer (Isso)Dallas, TX$92,213.33–$125,146.66 / yearMaintain vulnerability scanning tool compliance, such as HBSS or ACAS, and patch management, such as IAVM to ensure IT staff pushes patches to all systems in an effort to maintain compliance with all applicable directives, manage system changes, and assess the security impact of those changes. The scope of this position includes full life-cycle Assessment and Authorization (A&A) management through all 6 Steps of the RMF process in support of the Government ISSM.In this role, you'll conduct security assessment, and information system security oversight activities in accordance with NIST 800.53 that support systems from the perspective RMF requirements.
Lead Systems Engineer The Depository Trust & Clearing CorpLead Systems EngineerDallas, TXIndustry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. This position plays a critical role in operationalizing and optimizing end‑user computing (EUC) platforms toward Microsoft Azure‑based services, including Azure Virtual Desktop (AVD) and Windows 365, while ensuring a secure, resilient, and high‑quality user experience.
Assistant VP for Academic Information Technology UNIVERSITY OF NORTH TEXAS SYSTEMAssistant VP for Academic Information TechnologyDenton, TXServing a comprehensive R1 research institution with more than 42,000 students and multiple colleges, schools, libraries, and academic support units, the AVP collaborates with academic leadership, faculty, information technology professionals, and administrative partners to develop and implement technology strategies that enhance the student and faculty experience while supporting institutional priorities. The position provides executive leadership for academic technology support services, instructional technology, classroom technologies, learning management systems, digital learning environments, faculty technology support, academic technology infrastructure, and emerging educational technologies.
Assistant VP for Academic Information Technology University of North Texas SystemAssistant VP for Academic Information TechnologyDenton, TexasServing a comprehensive R1 research institution with more than 42,000 students and multiple colleges, schools, libraries, and academic support units, the AVP collaborates with academic leadership, faculty, information technology professionals, and administrative partners to develop and implement technology strategies that enhance the student and faculty experience while supporting institutional priorities. The position provides executive leadership for academic technology support services, instructional technology, classroom technologies, learning management systems, digital learning environments, faculty technology support, academic technology infrastructure, and emerging educational technologies.
Information Technology Administrator NOVOInformation Technology AdministratorPlano, TexasExperience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus). Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems.
Service Desk Analyst MB2 DentalService Desk AnalystCarrollton, TexasThe Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces. MacOS experience or certication is highly preferred, particularly for supporting end users who rely on Apple products and services.
Sr. Network Engineer City of Frisco TexasSr. Network EngineerFrisco, TX$97,790.94–$151,575.84 / yearExplain your operational experience administering Palo Alto firewalls: day-to-day change workflow, policy lifecycle (dev?test?prod), log/analytics (Panorama/Log Collectors/Prisma), certificate and key management, and one example of a complex policy or decryption troubleshooting you resolved. For each project, state: years supported, FMC/FTD versions, HA/cluster model, deployment mode (routed/transparent/inline), NAT and VPN practices, integration with Cisco management (FMC/Prime) or SIEM, and a brief example of a major upgrade or migration you led.
Systems Solutions & Adoption Lead Moffatt & NicholSystems Solutions & Adoption LeadSouthlake, TXThis role works closely with business users, leaders, and technical partners to identify high-value use cases, develop and refine prompts and agents, support integration opportunities, and help teams apply and adopt system capabilities in ways that improve how work is performed and information is used. The firm provides clients worldwide with customized service and a level of excellence that have become the firm's hallmark in several primary practice areas - ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.
Service Desk Technician III - Dallas Regional Office Dominium Management Services IncService Desk Technician III - Dallas Regional OfficeDallas, TXPOSITION SUMMARY: The Service Desk Technician III serves as a senior member of the IT Service Desk team, delivering advanced technical support for end users, endpoints, applications, collaboration platforms, and enterprise systems. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners.
Public Safety Telecommunicator (Office Automation) United States ArmyPublic Safety Telecommunicator (Office Automation)Fort Worth, TX$45,409–$65,599 / yearGS-06: Specialized Experience: One year of specialized experience which includes: 1) Answering emergency and/or non-emergency calls within a centralized public safety communications center using established procedures; 2) Operating emergency communications and computer-aided dispatch equipment to assist with dispatching public safety resources; and 3) Monitoring field unit response to relay incident updates to callers and/or responding public safety personnel. GS-07: Specialized Experience: One year of specialized experience which includes: 11) Answering emergency and non-emergency calls within a centralized public safety communications center; 2) determining the level of emergency to dispatch appropriate police, fire or emergency medical assets using computer-aided dispatch capabilities; and 3) assisting with performing crisis intervention with distraught callers.