Manages day-to-day activities of IT services lines, including network engineering and administration; desktop, help desk and field support services; server and storage system engineering and administration; information security engineering and administration; application development and administration; application integration development and administration; database engineering and administration; data analytics and report development; and voice communication services, including Voice over Internet Protocol (VoIP) and cloud-based phone systems, as assigned. This includes the implementation, administration, maintenance, troubleshooting, and ongoing optimization of voice communication infrastructure and services, including VoIP platforms, cloud-based phone systems, telephone extensions, call routing, voicemail, and related integrations.