Dataflow Sustainment Engineer 2 – Help Desk (Shift work) (Pipeline) WyetechDataflow Sustainment Engineer 2 – Help Desk (Shift work) (Pipeline)Ft. Meade, Maryland$72.31–$97.10 / hourFull timeThis support can include: escalated Tier 1 and Tier 2 support, as well as crisis support; Help Desk support; Mission Assurance Support; Operations and Maintenance of Analytic services and capabilities; Quick Reaction Capability (QRC) requirements; end of life decommissioning; Call-in support to Extended Enterprises, including Second and Third Parties; and coordination with Development, Deployment, and Software distribution. Maintain a daily report (e.g., Shift Log) as defined by requirements that includes, at a minimum, Shift Position, Operational Incident worked, issues encountered, the status of all requests, corrective action, feedback, and special pass-down notes.
Linux Systems Admin L2 -3 Jovian ConceptsLinux Systems Admin L2 -3Annapolis Junction, Annapolis JunctionConfigures and manages LINUX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage LINUX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Packaging Operator (Rotating) (1St/2Nd Shifts) The Clorox CompanyPackaging Operator (Rotating) (1St/2Nd Shifts)Aberdeen, MD$24.92–$28.30 / hourWe serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. Primary hazards include working around electrical equipment, rotating equipment, slipping, falling, lifting, and moving heavy equipment.
Security Officer- B Shift National AquariumSecurity Officer- B ShiftBaltimore, MD$17–$19.75 / hourUnderstand how to operate all Aquarium safety- and security-related technologies, including - but not limited to -- fire boards, pull stations, proximity-card readers, Aiphone, security cameras, the camera client, CCure 900, Salesforce, Microsoft Outlook, Microsoft Team, multifunction copiers, Motorola two-way radios. If mechanical conveyances (escalators, movalators, and/or elevators) fail to resart from both the top and bottom; radio GS Managers and Leads if a reroute is required; and alert Facilities (if during Facility Team hours) or Security Base (if before or after Facility Team hours) to contact Otis Elevator and Escalator to request technical support to troubleshoot and restart the conveyance.
Security Officer- B Shift National Aquarium In Baltimore IncSecurity Officer- B ShiftBaltimore, MD$17–$19.75 / hourUnderstand how to operate all Aquarium safety- and security-related technologies, including - but not limited to -- fire boards, pull stations, proximity-card readers, Aiphone, security cameras, the camera client, CCure 900, Salesforce, Microsoft Outlook, Microsoft Team, multifunction copiers, Motorola two-way radios. If mechanical conveyances (escalators, movalators, and/or elevators) fail to resart from both the top and bottom; radio GS Managers and Leads if a reroute is required; and alert Facilities (if during Facility Team hours) or Security Base (if before or after Facility Team hours) to contact Otis Elevator and Escalator to request technical support to troubleshoot and restart the conveyance.
NewSystems Administration/Help Desk Analyst CACISystems Administration/Help Desk AnalystFort Meade, Maryland$103,800–$218,100 / yearEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Job Title: Systems Administration/Help Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity:
NewHelp Desk Manager BTIHelp Desk ManagerWashington, DCFull timeThis position is responsible for managing daily service desk operations, supervising help desk personnel, allocating resources, monitoring ticket performance, and ensuring end-user technical issues are resolved within established service-level requirements. Prepare operational reports and management briefings addressing ticket volume, service-level compliance, open and aging tickets, escalations, staffing, customer-service issues, and overall help desk performance.
Actionet, Inc. Careers - Help Desk Manager Level I ActioNet, Inc.Actionet, Inc. Careers - Help Desk Manager Level IRosslyn, VASalary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Help Desk Manager Level I ActioNet IncHelp Desk Manager Level IWashington, DCThis role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet IncHelp Desk Technician - Mid-Level & Senior-Level (2 Openings)Washington, DCActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
NewSenior Help Desk Technician GUNNISON CONSULTING GROUP INCSenior Help Desk TechnicianWashington, DC$65,000–$71,000 / yearDuties and Responsibilities: Technical Support & Troubleshooting: Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones). At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).
Help Desk Manager Quadrant, Inc.Help Desk Managerwashington, DCEnsure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Systems Engineer (Computer Network Support - AI/ML) Power3 SolutionsSystems Engineer (Computer Network Support - AI/ML)MarylandIndividual Capabilities/Experience Required: Bachelor’s degree or advanced degree in computer science, information systems, engineering or other related discipline plus at least 6 years of systems engineering experience. We provide fresh alternatives to ordinary, mainstream consulting firms through small, highly skilled, and hand-picked teams that can meet clients' needs in any industry.
Network Engineering, Advisor Peraton IncNetwork Engineering, AdvisorLandover, MD$135,000–$216,000 / yearThis program delivers full life-cycle engineering support for all system elements including Development (hardware, software and networking), Systems and Security Engineering (Integration, Testing and Deployment), Sustainment (Logistics, and Field Support), Network Operations Center (NOC)/Help Desk, and training support for the user community. Conduct cost/benefit analysis and provide specific detailed information to the customer for hardware and software selection, implementation techniques and tools for the most efficient solution to meet program mission needs, including present and future capacity requirements.
NewFacilities Help Desk Specialist (Archibus) The Building PeopleFacilities Help Desk Specialist (Archibus)Silver Spring, MarylandServing as the primary contact for occupants, contractors, and service providers, this role manages facility service requests and work orders in ARCHIBUS, coordinates communications, maintains accurate records, and supports operational reporting. Bachelor's degree in facilities management, business or public administration, property management, information systems, construction management, or a related field; an equivalent combination of education and relevant experience may be considered.
Senior Help Desk Polar IT ServicesSenior Help DeskElkridge, MarylandA minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications. A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
Help Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
Help Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.