Deep hands-on expertise with Cisco Control Hub, Cisco collaboration devices running Microsoft Teams Rooms mode, Microsoft Teams / Teams Rooms, IPTV / digital signage platforms, Utelogy, and enterprise AV monitoring/management systems; strong understanding of device/workspace inventory, configuration management, status, and administrative control models. Design future-state conference rooms with measurable hybrid-meeting outcomes, incorporating AI-assisted room capabilities such as smart participant framing, active-speaker emphasis, people recognition where approved, and occupancy/utilization signals to improve meeting equity, reduce support friction, and inform capacity planning and refresh strategy.