We own the voice, tone, and conversational experience of numerous Amazon customer-facing and associate-facing products, from the conversational AI bots that assist customers with their orders, to the app and web interfaces our Amazon associates use to solve customer issues. Every day will be different, but you"ll work with UX research, design, product, and tech partners on long-term initiatives, short term features, and the occasional quick turnaround project to improve chatbot workflows and user interfaces, all informed by quantitative or qualitative data.