Responsibilities: Perform daily service on assigned tasks by Producers and/or Account Executives with the agency's written procedures including, but not limited to: Service accounts, including account transactions such as quote and issue policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence. Computer skills, specifically Microsoft Word, Outlook and Excel Excellent verbal and written communication skills as well as strong interpersonal skills Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.