NewKey Account Manager - Fluid Power/Hydraulics JobotKey Account Manager - Fluid Power/HydraulicsChicago, IL$90,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a global manufacturer of highly engineered fluid power, motion control, filtration, cooling, and hydraulic systems sold into OEMs, industrial manufacturers, and specialized end markets worldwide.
NewSales Account Manager - Jan/San JobotSales Account Manager - Jan/SanCarol Stream, IL$90,000–$110,000 / yearAs a customized solution provider and by working through a vast network of distributors, we quickly and efficiently serve many end use markets, including food service, healthcare, agriculture, commercial properties, manufacturing, education, governmental agencies and more. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Associate National Account Manager Swisher International, Inc.Associate National Account ManagerChicago, ILBuild and maintain strong working relationships with 7-Eleven Field Operations Advisors (FOAs) and field leadership teams to support executional alignment and account objectives. The Associate assists in customer engagement, internal alignment, and day-to-day account operations to help drive volume, revenue, and overall account performance.
NewAccount Manager (HVAC Contractor) JobotAccount Manager (HVAC Contractor)Hillside, IL$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. From design-build installations to ongoing maintenance and emergency support, we deliver comprehensive services that help our clients optimize comfort, efficiency, and long-term value.
NewAccounts Payable Manager JobotAccounts Payable ManagerMundelein, IL$115,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. They’re known for tackling complex technical challenges, supporting major manufacturers across the Midwest, and creating an environment where technicians and engineers can grow fast.
Medical Sales Representative / Account Manager Morgan Services, Inc.Medical Sales Representative / Account ManagerChicago, IL$48,170.30–$58,011.54 / yearMaintain a CRM database with daily updates on client interactions and territory management activities. Regularly visit clients and potential clients to promote products and services.
NewCustomer Account Manager gategroupCustomer Account ManagerSchiller Park, IL$68,000–$72,000 / yearUnited Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info). British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change.
NewStudent Accounts & Services Manager CovistaStudent Accounts & Services ManagerLisle, IL$61,720.78–$108,334.92Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
NewAccount Manager Ecolab Inc.Account ManagerChicago, ILWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Office Manager Davis DermatologyOffice ManagerElmhurst, ILFull timep tabindex="0">General manager of busy dermatology practice. Manage payables, receivables, billing, front desk/MA's (staffing) etc.
Account Manager - Personal Care Ingredients - Midwest Region Michael Page USAAccount Manager - Personal Care Ingredients - Midwest RegionChicago, IL$120,000–$140,000 / yearFull timeThis role is responsible for driving profitable growth within a defined territory, developing strategic customer relationships, and delivering consultative, solution-based sales across a portfolio of specialty personal care ingredients. With a well-established international footprint and a growing presence across North America, the organization partners with leading global manufacturers to deliver high-performance ingredients along with technical formulation support.
Regional Sales Manager - Northeastern Alpha Baking Co., Inc.Regional Sales Manager - NortheasternChicago, ILPresentation Effectiveness: Ability to define business opportunities, gather supportive data, organize information, create, and present information to effectively influence key stakeholders . Territory Management, Develop annual business plans for customers maximizing opportunities, driving profitable growth, and managing to company objectives .
NewDevelopment Manager NorthPoint Development LLCDevelopment ManagerDowners Grove, ILLead the entitlement process from start to finish, including zoning changes, platting, securing necessary permits and approvals from the appropriate authorities, and maintaining detailed schedules and budgets for the pre-development and entitlement phases of project. Manage and communicate the status of project financial sources and uses from cradle to grave, including predevelopment budgets, pro formas, partnership structures, land closings, and debt closings.
NewBioPharmaceutical Account Manager - Joliet / Peoria, IL LundbeckBioPharmaceutical Account Manager - Joliet / Peoria, ILDarien, IL$155,000–$172,000As a BioPharmaceuticals Account Manager, you lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge, executing sales and marketing strategies in the local market and partnering to deploy approved services necessary to meet the needs of each account/customer. Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States.
Accounts Receivable Clerk Alpha Baking Co., Inc.Accounts Receivable ClerkChicago, IL$21–$21 / hourThe individual is responsible for collections and reconciliation of customer accounts in addition to maintaining and organizing customer files. Applies customer payments in accounting system in a timely manner to maintain accurate customer accounts.
Business Development Manager Reed Smith USBusiness Development ManagerChicago, Illinois$125,000–$159,000Full timeThe successful candidate will work largely autonomously in terms of the day-to-day business of practice group marketing and business development but also collaboratively with the business development professionals supporting the practice groups, as well as other industry groups, in other regions on joined up projects, to ensure that all practice group-related marketing is coordinated across the firm's global platform. Communication is important in this role as the Business Development Manager will lead engagement and implementation efforts for strategic BD priorities and find effective ways to raise the profile of the practice group internally and externally (with the support of the Communications team).
Sr Business Development Mgr Reed Smith USSr Business Development MgrChicago, Illinois$175,000–$215,000Full timeThe Business Development Senior Manager provides business development support and strategic project leadership to attorneys in the Global Commercial Disputes practice group in the United States, interacting with practice group leadership, partners and associates, and other business development and marketing resources across the firm. In tandem with the Assistant Director for the practice group and the broader business development team, this position will be responsible for managing and executing the full range of business development and marketing activities for the commercial disputes practice group, including supporting a variety of areas of focus such as class actions, trials and products liability.
NewManager, Account Management CovistaManager, Account ManagementLisle, IL$61,720.78–$108,334.92Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
NewSenior Project Manager - Construction - New Construction JobotSenior Project Manager - Construction - New ConstructionChicago, IL$120,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Job Details: We are seeking a highly skilled and experienced Senior Project Manager to lead our multifamily construction projects.
Sr. Sales Manager Ecommerce - Amazon Medline IndustriesSr. Sales Manager Ecommerce - AmazonNorthfield, IL$92,000–$138,000 / yearFull timeFrom daily business management, cross-functional internal and external engagement in support of your business, active customer management and negotiation, you will own the customer relationship for Medline and Amazon, along with the total business’s performance, within a broader eCommerce team that is dedicated to accelerating commercial strategies through a fusion of analytical insights and strategic partnerships, internally and externally. Monitors the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicating to appropriate Sales, Performance Marketing, and Product Management.
NewConstruction Project Manager JobotConstruction Project ManagerBlue Island, IL$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our team of experts work to develop and build a variety of projects across the Midwest, with a focus on commercial, education, retail, health-care, and specialty markets.
NewQuality Control Manager (Construction) JobotQuality Control Manager (Construction)Chicago, IL$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Headquartered in the Midwest, we are a top 25 ENR General Contractor, versed in a variety of verticals including infrastructure, heavy civil, commercial, healthcare, municipal, mixed-use/multifamily, and institutional.
NewProject Manager (Construction) JobotProject Manager (Construction)Gurnee, IL$90,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Project Manager, you are the leader of multiple simultaneous projects and are accountable for every aspect of a project’s success throughout the project lifecycle.
Sales Manager eCommerce - Walmart Medline IndustriesSales Manager eCommerce - WalmartNorthfield, IL$79,000–$119,000 / yearFull timeFormulate and execute annual sales, digital marketing, and promotional strategies/plans for Walmart and Sam's Club; focus on product offering, promotional plans, digital marketing, pricing/programming, online discoverability, content optimization, and online ratings & reviews. Actively work and participate cross-functionally with the Sales Strategy, Product Management, Performance Marketing, Inventory Management, and Customer Operations Teams to ensure appropriate support for the business is actively provided.
NewProject Manager (Job Order Contracting) JobotProject Manager (Job Order Contracting)Des Plaines, IL$120,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role requires exceptional leadership, organizational skills, and the ability to manage fast-paced, small-to-medium-sized construction projects across various sectors.
NewJunior Project Manager - Construction - Multifamily JobotJunior Project Manager - Construction - MultifamilyChicago, IL$90,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewProject Manager - Construction - Multifamily JobotProject Manager - Construction - MultifamilyChicago, IL$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a reputable General Contractor, our company is involved in various construction projects, including ground-up, multifamily, commercial, commercial, and more.
NewUS Relationship Manager - Special Account Management (SAMU) BMO FinancialUS Relationship Manager - Special Account Management (SAMU)Chicago, IL$81,400–$151,800 / yearApplication Deadline: 07/09/2026Address: 320 S Canal StreetJob Family Group: Customer Shared ServicesDelivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank’s loss exposure and manage risks. Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community.
NewTax Manager JobotTax ManagerNorthbrook, IL$125,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We possess the expertise and resources to assist companies operating across multiple states and countries, offering a comprehensive range of solutions to support their growth.
Nurse Case Manager - Relocate to Urbana IL Cunningham Children's HomeNurse Case Manager - Relocate to Urbana ILChicago, ILFounded in 1895, Cunningham Childrens Home is a leading child welfare and educational services agency, supporting more than 977 youth and families each year through residential treatment, special education, and community-based programs. Located in Urbana, IL, Cunningham Children's Home is a non-profit agency dedicated to offering support to youth and families, and are committed to the values of spirituality, teamwork, integrity, and respectif those align with what youre looking for in an employer, we encourage you to apply to be a part of our Health Services Team!
NewCase Manager Encompass Health Rehabilitation Hospital of Nittany ValleyCase ManagerZion, PAJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
NewAssistant Branch Manager (Beverly) - Chicago, IL Wintrust FinancialAssistant Branch Manager (Beverly) - Chicago, ILChicago, IL$25–$32We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. As the Assistant Branch Manager, you will assist the Branch Manager in delivering superior financial results and best in class customer service by creating a proactive sales and service environment and maximizing employee productivity and effectiveness.
NewAccount Executive, Home Health AccentCare, Inc.Account Executive, Home HealthLombard, IL$70,000–$85,000Execute pre-call sales planning analyzing data through Trella, competitor intel, referral source history trends, current state of referral source, and routing plan to achieve individual and branch admission goals. Present disease-specific Right Path Programs through MPower sales process to ensure positive patient outcomes.
NewProduction Manager Herrmann Ultrasonics Inc.Production ManagerBartlett, ILHerrmann Ultrasonics develops and builds machines that join plastics, packaging materials, nonwovens and metals with ultrasonic vibrations. With nearly 700 global employees, based in 4 Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide.
NewAccount Executive TD SYNNEXAccount ExecutiveChicago, ILRemoteYou'll work alongside a supportive team of senior sellers, engineers, and partner managers to develop your skills and succeed in the fast-paced world of cybersecurity sales. Leap partners with the world's leading software providers and takes complete ownership of the customer journey, driving consistency, accountability, and speed from first purchase to long-term growth.
Strategic Programs Manager Sr Medline IndustriesStrategic Programs Manager SrNorthfield, IL$101,000–$152,000 / yearFull timeMay be involved in hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Lead the development of comprehensive marketing plans and promotional programs for existing products to include product strategy development, pricing strategy, collateral creation and brand management.
Acute Care Specialty Sales Manager Medline IndustriesAcute Care Specialty Sales ManagerChicago, IL$134,000–$201,000 / yearFull timeThe Manager of Specialty Sales will be responsible for overseeing and managing the development and performance of all sales activities in the division, staff and direct an Acute Clinical Specialty sales team and provide leadership towards the achievement of maximum profitability and growth in line with company vision and values. Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
NewProject Manager Construction (Northbrook, IL) Medline IndustriesProject Manager Construction (Northbrook, IL)Northbrook, IL$101,000–$152,000 / yearFull timeWill report and communicate to a Director on all activities including but not limited to: planning (RFP’s both design and construction), coordinating, budgeting, document review, preparing contracts and negotiating revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
NewManager, Business Development (Midwest) John Paul Mitchell SystemsManager, Business Development (Midwest)Chicago, IL$65,000–$75,000 / yearWe’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.
NewCritical Facility Manager *US AMR-Jones Lang LaSalle Americas, Inc.Critical Facility ManagerElk Grove Village, IL$120,000–$140,000Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. · Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity by working closely with the account’s leadership team and the client key stakeholder.
NewBrand Manager - Brand Growth & Innovation - Huggies Diapers Kimberly-ClarkBrand Manager - Brand Growth & Innovation - Huggies DiapersChicago, ILRemote$140,320–$173,360 / yearThis role sits within the BG&I organization and owns end-to-end innovation delivery—from early concept development through readiness for commercialization—while ensuring execution through Kimberly-Clark’s Brilliant Execution framework. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
NewTerritory Manager - Plastics Alro Steel CorporationTerritory Manager - PlasticsBloomingdale, ILThe ideal candidate will: be required to have excellent communication and presentation skills; preferably have distribution experience in plastics or other materials; preferably have a four year degree and/or four years outside sales experience; have excellent organizational and planning skills; possess PC skills, including MS Word, Excel and Powerpoint. The successful candidate will be responsible for: growing an established customer base; developing new long-term customer relationships; solving customer JIT delivery and material challenges.
NewProgram Manager, Quality & Care Transformation-2 Endeavor HealthProgram Manager, Quality & Care Transformation-2Evanston, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Works closely with physicians, office staff, Clinical Integration Network (CIN) medical leadership, payors and administrative data vendors to assist in facilitating meeting established quality improvement study submissions and targets.
Regional Marketing Manager, North America Nouryon Surface Chemistry LLCRegional Marketing Manager, North AmericaChicago, IL$120,000–$140,000 / yearFull timeIn order to complete the above-mentioned tasks, the following skills and experience is required: Experience with pricing skills, including the use of pricing tools and competitive market assessments; Experience with strategic marketing planning and execution in B2B agricultural and crop protection sectors; Cross-functional experience in supply/demand planning and commercial execution; Experience with CRM, SAP and marketing intelligence tools; Experience building relationships and managing stakeholders across multiple levels; Experience leading product launches and coordinate cross-functional teams; and Experience with global and regional account management, supply/demand planning, and product Positioning. Regional Marketing Manager, North America (Nouryon Surface Chemistry LLC) (Chicago, IL): Develop and implement the annual strategic marketing plan in collaboration with regional sales teams to drive growth and market presence.
NewProgram Manager, Nursing Academic Affiliations Endeavor HealthProgram Manager, Nursing Academic AffiliationsGlenview, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. This leadership role is primarily responsible for coordinating and facilitating structures and processes that support external nursing students pursing clinical experiences at Endeavor Health for undergraduate and graduate nursing degrees.
NewFINANCIAL PLANNING & ANALYSIS MANAGER A Finkl & Sons CoFINANCIAL PLANNING & ANALYSIS MANAGERChicago, IL$120,000–$140,000 / yearIn a manufacturing environment, the FP&A Manager plays a critical role in analyzing production costs, operational efficiency, inventory performance, capital expenditures, and financial trends while supporting long-term business planning initiatives. This role partners closely with operations, sales, supply chain, manufacturing leadership, and executive management to provide financial insights that drive profitability, cost control, and business performance.
NewSenior Project Manager J.A. Watts, IncorporatedSenior Project ManagerChicago, IL$120,000–$130,000 / yearThis role is responsible for understanding the overall project/program scope and managing all aspects of the assigned project or group of projects, including but not limited to the design, planning, implementation, construction, closeout, stakeholder coordination, cost control, client satisfaction, team performance, and quality functions. The Senior Project Manager will work on a large-scale project within an active airport environment, requiring careful coordination to ensure seamless operations while the new facility is constructed in a phased approach.
NewBrand Manager, Brand Growth & Innovation – Scott® Bath Kimberly-ClarkBrand Manager, Brand Growth & Innovation – Scott® BathChicago, IL$140,320–$173,360 / year5+ years experience in marketing with brand management (CPG industry experience highly preferred) and experience in the following areas: P&L management; development and execution of brand marketing; cross- functional knowledge; direct experience in all various aspects of business including manufacturing, product & technology development and product supply. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
NewEVS Manager AramarkEVS ManagerWaukegan, IL$55,000–$65,000BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers .