FULL_TIME

FEED

HOUR

02101,02102, 02103,02104, 02105, 02106, 02107, 02109, 02110,02111, 02112, 02113, 02114, 02196, 02201, 02202,02203,02204,02205,02206, 02207, 02208, 02209, 02211, 02212, 02222, 02293, 02129, 02122, 02124, 02125, 02128,02228, 02115,02215, 02136, 02130, 02126, 02131, 02119,02120, 02121, 02127, 02210, 02118, 02132. We aim to be the premier emergency hospital in our region by utilizing the latest technology and treatments, employing highly skilled and compassionate veterinary professionals, and maintaining a welcoming and supportive environment.

<img alt="" height="199" src="https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20240424173933-SavesCOLOR-300dpi.png" width="570"/>Client Care Specialist — SAVES (Lebanon, NH) Full-time | $19–$21 / hr | Schedule: 3 × 12-hr shifts (rotating weekends) | 24-hour Emergency & Specialty Hospital Ready to be the friendly face and calm voice our clients need? Small Animal Veterinary Emergency & Specialty (SAVES) in Lebanon, NH is growing — and we’re hiring a Client Care Specialist to join our high-energy, compassionate team. Compensation:<ul><li>$19 - $21/hr based on knowledge & experience</li><li>$4/hour weekend differential (Saturday 12a – Sunday 11:59p)</li></ul>Schedule:<ul><li>Three 12-hr shifts (rotating weekends)</li></ul>Why you’ll love this role<ul><li style="margin-left:8px">Meaningful work every day: you’ll guide worried pet owners, support lifesaving care, and make a real difference.</li><li style="margin-left:8px">Stable, predictable schedule (3×12s with rotating weekends) so you can plan your life outside of work.</li><li style="margin-bottom:11px;margin-left:8px">Be part of one of northern New Hampshire’s 24-hour emergency hospitals — collaborative, fast-paced, and mission-driven.</li></ul>The role — what you’ll do You’ll run our front desk with warmth, clarity, and professionalism while following SAVES procedures and keeping operations humming. Key responsibilities<ul style="margin-bottom:11px"><li style="margin-left:8px">Educate clients on SAVES services, products, and workflows.</li><li style="margin-left:8px">Accurately prepare, review, and maintain medical records and documents.</li><li style="margin-left:8px">Handle appointments, admissions, discharges, follow-ups, payments, and financing options.</li><li style="margin-left:8px">Keep client/pet records updated and compliant with Ethos and legal standards.</li><li style="margin-bottom:11px;margin-left:8px">Recognize cases that fall outside protocol and promptly escalate for guidance.</li></ul>What We're Looking For:<ul style="margin-bottom:11px"><li style="margin-left:8px">Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.</li><li style="margin-left:8px">Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.</li><li style="margin-left:8px">Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.</li><li style="margin-bottom:11px;margin-left:8px">Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.</li></ul>Perks & Benefits <ul style="margin-bottom:11px"><li style="margin-left:8px">CSR Certificate Program</li><li style="margin-left:8px">CE Allowance</li><li style="margin-left:8px">Uniform Allowance</li><li style="margin-left:8px">Paid Time Off</li><li style="margin-left:8px">Holiday = DOUBLE TIME!</li><li style="margin-left:8px">Employee Pet Discount</li><li style="margin-left:8px">401k</li><li style="margin-left:8px">Medical/Dental/Vision</li><li style="margin-left:8px">Disability Insurance</li><li style="margin-left:8px">Life Insurance</li><li style="margin-left:8px">HSA/FSA</li><li style="margin-left:8px">Ask us about certification assistance!</li><li style="margin-bottom:11px;margin-left:8px">HSA / FSA options</li></ul>What to Expect: At SAVES, our commitment to compassionate, high-quality care has earned us a strong reputation in the community—reflected in our 4-star Google rating. We take pride in the work we do and the impact we make every day.<ul style="margin-bottom:11px"><li style="margin-left:8px">Supportive Community: We cultivate a culture of warmth, respect, and inclusivity where every team member is valued and appreciated.</li><li style="margin-left:8px">Recognition and Appreciation: Our doctors and technicians understand the importance of acknowledging every team member's contributions, no matter how big or small. We take pride in celebrating achievements together and recognizing the unique experiences and perspectives that each individual brings to our team.</li><li style="margin-left:8px">Unmatched Growth Opportunities: Join a team that is passionate about knowledge sharing, mentorship, and personal development. Whether you're seeking to enhance your skills, pursue new certifications, or take on additional responsibilities, we are dedicated to helping you achieve your professional goals. Let us know your aspirations, and together, we'll chart a course for your success.</li><li style="margin-bottom:11px;margin-left:8px">Valuing Your Well-being: At SAVES, we prioritize your well-being and recognize the importance of work-life balance. We understand that life outside of work is just as important as your career. With our schedule, you can enjoy quality time with loved ones, recharge, and nurture your personal interests while excelling in your professional endeavors. Your needs matter to us, and we're committed to supporting you every step of the way.</li></ul>About Us: SAVES is not just a veterinary hospital; it's a community hub for compassionate care and innovation. As one of the only 24-hour emergency veterinary hospitals in northern New Hampshire, we are at the forefront of providing exceptional emergency and specialty services to our beloved furry friends. Our vision is to strengthen the human-animal bond by providing exceptional emergency veterinary care that not only heals pets but also nurtures the relationship between pets and their owners. We aim to be the premier emergency hospital in our region by utilizing the latest technology and treatments, employing highly skilled and compassionate veterinary professionals, and maintaining a welcoming and supportive environment. We prioritize the physical and emotional well-being of our staff by providing ongoing training and support, fostering a positive workplace culture, and creating opportunities for professional and personal growth.  For more information about our hospital, please visit <a href="https://www.savespets.com/" rel="nofollow" style="color:#467886;text-decoration:underline">https://www.savespets.com</a>.Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.   Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Tags: Customer service representative, client care representative, receptionistZip Codes: Burlington,VT - 01803, 01805, 02420 Boston, MA - 02134, 02135, 02163, 02108,02116,02117,02123, 02133,02199, 02216, 02217,02295 02101,02102, 02103,02104, 02105, 02106, 02107, 02109, 02110,02111, 02112, 02113, 02114, 02196, 02201, 02202,02203,02204,02205,02206, 02207, 02208, 02209, 02211, 02212, 02222, 02293, 02129, 02122, 02124, 02125, 02128,02228, 02115,02215, 02136, 02130, 02126, 02131, 02119,02120, 02121, 02127, 02210, 02118, 02132 Port City - 03801, 03802, 03803, 03804, Portsmouth, NH Concord, NH 03301, 03302, 03303, 03305 Keene, NH 03431, 03435, 03445 Manchester, NH 03101, 03102, 03103, 03104, 03105, 03108, 03109, 03111, 03431 Nashua, NH 03060, 03061, 03062, 03063, 03064 Brattleboro, VT 05301, 05302, 05303, 05304  Powered by JazzHR

Ethos Veterinary Health

Veterinary Client Care Specialist

Community Support

Compensation and Benefits

Customer Experience

Customer Support/Service

Customer Training

Disability Insurance

Emergency Care

Emergency Services

Flexible Spending Accounts

Hospital

Leading Edge Technology

Legal Standards

Life Insurance

Medical Records

Medicine

Mentoring

Multitasking

Network Integration

Problem Solving Skills

Record Keeping

Regulations

Team Player

Veterinary Medicine

partner JazzHR

YEAR

The ideal candidate thrives in a technical manufacturing environment, communicates effectively with both internal teams and external stakeholders, and takes a proactive, customer-first approach to managing long-term partnerships. • Account Management & Customer Relationships: Serve as the primary point of contact for assigned accounts, building strong, long-term relationships through consistent communication and high-value engagement.

ROLE OVERVIEWWe are seeking a motivated and technically adept Account Manager to manage and grow key customer relationships within the custom precision optics sector. This role is responsible for driving account performance, supporting complex quoting and order execution, and ensuring a high level of customer satisfaction across mission-critical programs. The ideal candidate thrives in a technical manufacturing environment, communicates effectively with both internal teams and external stakeholders, and takes a proactive, customer-first approach to managing long-term partnerships.KEY RESPONSIBILITIES• Account Management & Customer Relationships: Serve as the primary point of contact for assigned accounts, building strong, long-term relationships through consistent communication and high-value engagement. Maintain regular contact with customers to ensure satisfaction and alignment on priorities.• Customer Requirements & Project Coordination: Develop a deep understanding of customer technical requirements, timelines, and business objectives. Proactively manage expectations and coordinate internally to ensure successful execution of orders and projects.• Quoting & Proposal Support: Collaborate with engineering, operations, and sales teams to support the development of accurate and competitive quotes. Provide customer insights to ensure proposals align with technical specifications and commercial expectations.• Account Planning & Growth Strategy: Lead account planning efforts, including performance reviews, forecasting, and strategic growth discussions. Identify opportunities to expand business within existing accounts by understanding customer applications and future needs.• Order & Program Oversight: Monitor customer orders from quote through delivery, ensuring alignment between customer expectations and internal execution. Coordinate with production, purchasing, and shipping teams to resolve issues and mitigate risks.• Performance Tracking & Reporting: Track key account metrics including revenue, order activity, and delivery performance. Contribute to sales forecasting and support broader operational planning initiatives.• Industry Engagement & Market Awareness: Represent the company at customer site visits, trade shows, and industry events. Maintain awareness of market trends, customer developments, and competitive positioning within the precision optics industry.• Cross-Functional Collaboration: Work closely with operations, engineering, quality, and finance teams to ensure seamless communication and execution across all customer-related activities.QUALIFICATIONS• Bachelor’s degree required; technical discipline strongly preferred• 3+ years of experience in account management, technical sales, or business development, preferably in a manufacturing environment• Exceptional attention to detail and organizational skills with the ability to manage multiple accounts and priorities simultaneously• Proficiency in Microsoft Office, particularly Excel• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders• Demonstrated ability to work independently and take ownership of customer relationshipsPREFERRED QUALIFICATIONS• Experience in precision manufacturing, optics, or a related technical industry• Familiarity with ERP and CRM systems• Experience supporting government or defense-related customers• Knowledge of quality standards such as ISO 9001 or AS9100• Working familiarity with export compliance requirements including ITAR, DFARS, and CMMCWORK ENVIRONMENTThis is a full-time, on-site position based at our Lebanon, NH facility. The role requires regular collaboration with sales, engineering, operations, and customer stakeholders in a professional office environment within a precision manufacturing setting. Travel may be required for customer meetings, site visits, and industry events.• Primarily sedentary desk work with extended periods at a computer workstation• Must be able to occasionally lift and carry up to 20 lbs (filing, supply management, document handling)• Ability to sit, stand, and move throughout the office for extended periods• Close visual acuity required for reviewing technical documents, emails, and ERP/CRM data• Work is performed in a professional office environment within a manufacturing facility; noise level is generally low to moderateReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.  BENEFITSBond Optics offers a comprehensive benefits package including:• Paid vacation and holidays• Health, dental, and vision insurance• 401(k) with employer matching• Life insurance and short-term disability• Day shift schedule, Monday through FridayWHY BOND OPTICSBond Optics is a respected name in precision optical manufacturing, providing fabrication, CNC machining, and coating services to defense, aerospace, research, and commercial optics customers. We offer a collaborative, technically driven work environment where attention to detail matters and every team member contributes directly to the quality of our products and delivery commitments.ITAR / Export Control Requirement This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR). Accordingly, applicants must be U.S. Citizens, U.S. Permanent Residents (Green Card holders), or persons admitted as refugees or granted asylum status under 8 U.S.C. § 1157–1158, as required under 22 CFR § 120.15. Bond Optics is unable to sponsor work visas for this position.EQUAL EMPLOYMENT OPPORTUNITYBond Optics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.Bond Optics will make reasonable accommodations for known physical or mental limitations of otherwise qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the operation of the business. If you require accommodation to apply for this position, please contact Human Resources.Powered by JazzHR

Bond Optics

Account Manager

AS 9100

Aerospace and Defense

Business Development

CNC (Computerized Numerical Control) Systems

Communication Skills

Computer Workstations

Contact Management

Cross-Functional

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer/Client Research

Defense Federal Acquisition Regulations Supplement (DFARS)

Detail Oriented

ERP (Enterprise Resource Planning)

Email Technology

Finance

Forecasting

Government

ISO 9001

Import/Export Compliance

Industrial Coating

Lift/Move 20 Pounds

Manufacturing

Market Trend Analysis

Metrics

Microsoft Excel

Microsoft Office

Operations Planning

Optics

Order Delivery

Organizational Skills

Performance Analysis

Performance Reviews

Precision Positioning

Presentation/Verbal Skills

Product Positioning

Project/Program Coordination

Purchasing/Procurement

Quality Metrics

Regulatory Compliance

Risk Management

Sales

Sales Forecasting

Sales Management

Sales Support

Technical Leadership

Technical Sales

Technical Writing

Trade Shows

Vendor/Supplier Management

Willing to Travel

Writing Skills

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. This position is expected to consistently provide excellent customer service leadership to accounts, as well as represent client needs and goals within the organization to ensure quality.

Company Overview  World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.   Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.    Position Summary   The Senior Client Manager independently serves as the primary service contact for a book of select commercial clients and is responsible for client satisfaction and strategic planning. This position is expected to consistently provide excellent customer service leadership to accounts, as well as represent client needs and goals within the organization to ensure quality.    Primary Responsibilities <ul style="margin-bottom:11px"><li style="margin-bottom:11px">Evaluates exposures, obtains quotes, review, negotiate and finalize quotes  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Obtains information from client, analyzes risk, and applies technical expertise/knowledge to make recommendations.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Determines Markets within Core Carrier Strategy  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Creates solutions and make recommendations in preparation for the strategy meeting with Client Advisor.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Creates complete carrier submission and submits  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Obtains signed binding and notifies carriers  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Reviews binding documents for accuracy  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Contract Reviews  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Set up and maintain accurate account details, contacts, and policy information in EPIC  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Attach, organize, and name documents in EPIC  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Create activities in EPIC and assign to applicable team member  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Maybe responsible for ordering loss runs, generating proofs and endorsement and audit review.  </li></ul>  Work Experience  <ul style="margin-bottom:11px"><li style="margin-bottom:11px">3+ years’ experience in Commercial Property & Casualty with a comprehensive understanding of insurance coverages  </li></ul>  Professional Licenses/Certifications <ul style="margin-bottom:11px"><li style="margin-bottom:11px">Must hold state Property & Casualty insurance license  </li></ul>  Essential Skills/Competencies <ul style="margin-bottom:11px"><li style="margin-bottom:11px">Functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be skilled in Excel, Word, and other MS Office products. </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Able to understand new technology platforms quickly.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Proficient in agency management systems (EPIC) and carrier sites. </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Hands on personal approach to customer service. Maintains effective relationships with clients, co-workers, and colleagues.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Maintains effective relationships with clients, co-workers, and colleagues.  Viewed as a team player and is cooperative and collaborative </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Has an understanding of guaranteed cost program design and coverage forms. Able to provide consultation of coverage needs.   </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Has a deep and thorough understanding of client requirements, competitive market, industry trends and recognized internally and externally as a subject matter expert.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Strong written, oral, and interpersonal communication skills. Sets to achieve day-to-day objectives within the context of specified solutions. Develops and implements work plans for completing projects. </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Able to solve difficult problems that are not routine, but not overly complex.   </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Able to develop short- and long-term strategies that have high impact on client/prospects and the business. Anticipates obstacles and identifies ways to overcome them.  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Provides resolution to a diverse range of problems. Uses critical thinking to identify key barriers to resolve complex situations. Able to solve complex problems by taking a new perspective using standard product/service.  </li></ul>  Education  <ul style="margin-bottom:11px"><li style="margin-bottom:11px">High School Diploma or equivalent experience.  </li></ul>  Physical Demands & Working Conditions   Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.    Equal Employment Opportunity   At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.    To Executive Search Firms and Staffing Agencies World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.  #LI-PK1Powered by JazzHR

World Insurance Associates, LLC.

Commercial Lines Senior Client Manager

Brokerage

Change Requests/Orders

Commercial Real Estate

Contract Review

Customer Retention/Renewal

Employee Benefits

Epic Systems

Financial Services

Human Resources

Industry/Trade Analysis

Insurance

Interpersonal Skills

Leadership

Microsoft Word

Negotiation Skills

Physical Demands

Professional License

Project Planning

Property and Casualty Insurance

Recruiting/Staffing Agency

Retirement Plan

Risk Analysis

Strategic Planning

Typing

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Veterinary Client Care SpecialistEthos Veterinary Health

Account ManagerBond Optics

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