In collaboration with GFHC's EHR team, provide help desk support to clinicians, administrative staff, and other end users, including assisting users with workflow issues, permissions, and other troubleshooting, while appropriately identifying and escalating high-priority issues both within GFHC and to through vendor support channels. Administer and maintain GFHC's SharePoint environment, including provisioning new sites, initial site builds, supporting content updates, and performing access and configuration audits under the direction of the IT Manager.