Tasks and Qualifications: Lead a team focused on designing and costing service solutions to best fit customer success, including, but not limited to Resident Maintenance, Remote Support, Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training, Field Service. Collaborate with organization leaders, local and global, to define new Service offerings, establish methods to efficiently quote, support change management and enablement holistically across Solution Development, the Sales organization, Operations and other teams.