Respond to the needs of customers and provide personalized serviceManage & update customer databasesIdentify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship.