The person in this role will help maintain, enhance, and strategize around AI, automation, and data capture capabilities related to request intake, case management, queue routing, shared inboxes, email-to-case processes, user notifications, knowledge management, surveys, work items, backlog tracking, and other capabilities for cross-team collaboration. This Technical Product Manager role supports the design, delivery, and ongoing optimization of business applications built on Microsoft Power Platform, including Power Apps, Power Automate flows, Dynamics 365-driven applications, and related Microsoft 365 tools.