Responsibilities Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growthBuild trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm prioritiesGuide firms in embedding drafting, research, analytics, and AI‑powered workflow solutions into daily legal workPartner cross‑functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growthUse customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomesLead proactive engagement to support change management and accelerate adoptionRepresent the voice of the customer by sharing insights to improve products and overall customer experienceRequirements Experience working with law firms, legal professionals, or legal technology environmentsBackground in customer success, account management, consulting, enterprise software, or solution adoption rolesUnderstanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AIAbility to build strong relationships and lead strategic, value‑focused customer conversationsExperience supporting change management and driving adoption across complex environmentsAbility to use customer data, usage insights, and feedback to inform account strategies and improve retentionFamiliarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platformsExperience working with AI‑powered tools or technologiesCompensation and Benefits U.S. National Base Pay Range: $71,600 - $119,400. This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI‑powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.