This role is responsible for troubleshooting hardware, software, network, and end-user issues; provisioning and maintaining user accounts, devices, and applications; and delivering exceptional customer service to ensure a reliable and secure technology experience. Troubleshoot and resolve issues related to: Applications: Microsoft 365 (Teams, Outlook, Office apps, OneDrive/SharePoint), Zoom, and Adobe Creative Cloud Suite, Ivanti VPN, Atlassian (Jira/Confluence, Asana, Tableau.