Assists utility customers with routine and complex account, billing, and payment needs in person, by telephone, and online; Accepts customer payments by check, cash, or credit card, sets up bank drafts and recurring credit card payments as requested by customers; Researches, analyzes, and resolves customer questions or issues; Provides customers with clarifying information regarding City policies and programs established by the City Commission; Manages and troubleshoots multiple database systems for utility functions, including preparing, adjusting, maintaining, and troubleshooting customer accounts in accordance with prescribed guidelines; Manage meter readings and billings in complex databases, including both download and upload processes, understanding the process, required settings, and information received; Maintains inventory systems for assigned city assets including water meters, garbage totes, recycling bins, and compost bins; Generates service orders for Water and Solid Waste division and closes when resolved; Evaluate eligibility and processes adjustments to customer accounts due to leaks, misapplied payments, and meter or billing errors, and maintain supporting documentation; Processes nightly utility updates; Processes delinquent accounts, including notices, hang-tag lists, and establishing payment arrangements; Generates and reviews exception reports to ensure accuracy and reasonableness, researches and solves issues that arise, including contacting customers with water consumption issues; Processes returned mail and researches to find correct mailing addresses; Processes customer deposit refunds and credit balance refunds or transfers; Reconcile customer accounts and payments; Audits and records various department and customer deposits, reviewing for accuracy and correcting entries as necessary, reconciling and balancing cash register daily; Generates financial reports and other related documents at specified time intervals as directed; Ensures processes are compliant with internal fiscal policies and City Ordinance and Resolutions; Serves as a liaison between key Department personnel and other City departments and/or the general public, and provides fiscal information, explains procedures, and provides technical information regarding related procedures and methods as requested; Performs clerical functions as required, including answering phones, preparing correspondence, and retrieving and purging obsolete files; Gathers, assembles, tabulates, proofs, balances, and summarizes information for budget input, and prepares reports in proper accounting format for review as required; Provides backup support to other Finance personnel as requested; Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems; Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas; Responds to citizens' questions and comments in a courteous and timely manner; Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities; Performs other duties consistent with the role and function of this classification. The principal function of an employee in this class is to perform a variety of technical accounting duties, database administration, and provide customer service in support of the assigned City Departments.