PRIMARY RESPONSIBILITIES: Analyze and support resolution of invoicing and payment escalations from internal users, BPO and Centers of Scale (CoS) partners, and vendors by performing root‑cause analysis on transactional data; document issues and resolutions, coordinate corrective actions with process owners, monitor outcomes for sustained resolution, and support the application of best practices across the invoice‑to‑payment process (including data quality, exception handling, and payment controls) Support the Accounts Payable Supervisor with day-to-day operations, including payment run readiness, payment exception processing, and issue prioritization. The role also provides decision support to leadership by developing and maintaining KPI reporting, performing trend and root-cause analysis, and recommending/implementing process and control improvements that increase payment accuracy, timeliness, and compliance.