p>RESPONSIBILITIES: • Gather, validate, and maintain data and other transaction inputs • Enter transactions in PeopleSoft and the service request management tool • Retrieve, index, and review scanned documents and forms • Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries • Integrate across teams to document, research, and resolve basic issues and errors as assigned • Understand when to resolve or escalate to a supervisor • Perform/support cyclical processing and period-end activities • Complete assignments as delegated by the Supervisor • Comply with MTA and BSC policies, practices, and procedures • Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies • Track and report the status of work • Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge • Support other team members as appropriate • Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets • Adhere to the team budget • Identify and implement continuous improvement initiatives as assigned • Participate in user groups as necessary • Identify and document input to the knowledge management tool. KNOWLEDGE, SKILLS, AND ABILITIES: Required: • Possess specific work experience and knowledge in Accounts Payable • Working knowledge and use of PeopleSoft or related database software • Ability to process requests consistently with general supervision • Ability to assess problems and promptly resolve or identify an appropriate team to resolve • Strong oral and written communication skills • Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization • Strong time management skills and the ability to manage individual assignments • Ability to work in a team environment • Strong attention to detail • Ability to handle sensitive situations and maintain a high degree of confidentiality.