NewAccounts Receivable Specialist Vaco LLCAccounts Receivable SpecialistNorthborough, MA$25–$30Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewDirector, Credit Strategy & Accounts Receivable Sager ElectronicsDirector, Credit Strategy & Accounts ReceivableNorwell, MA$142,200–$160,300 / yearHeadquartered in Middleborough, MA, Sager operates a national network of field sales representatives and power systems sales engineers, ten strategically located service centers, and a value-added Custom Solutions Center in Lewisville, TX. Grounded in over 135 years of innovation and service, Sager Electronics provides customers and suppliers a unique combination of operational excellence and innovative business solutions through its Distributing Confidence business model.
Director of Accounts Receivable SarnovaDirector of Accounts ReceivableBoston, MASummary : The Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle.
Accounts Receivable Lead SarnovaAccounts Receivable LeadBoston, MAThe A/R Management Lead also serves as a subject matter expert, identifying process improvements to increase efficiency within the A/R Management team, and acting as a resource to help team members resolve issues. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle.
NewAccounts Receivable Accountant Big Belly Solar LLCAccounts Receivable AccountantNeedham, MADescription: Lead the monthly billing process by ensuring the timely and accurate invoicing of customers Establish relationships with key business partners & customers, and liaise directly with customers as the main billing contact for invoicing and collection activities Take a proactive approach to engage and manage day-to-day collection activities in order to improve customer account delinquencies Verify discrepancies and resolve clients’ billing issues Facilitate payment of invoices due by sending bill reminders and contacting clients Maintain an orderly up-to-date electronic filing system for all receivable transactions Work cross-functionally with Sales, Customer Support, and Account Management teams to understand customer relationships for timely collection efforts Prepare weekly A/R analysis for management review Perform financial transactions, posting, and recording of account receivable data Prepare and complete required GL recons for month end closing Assist in annual audit, compiling accounts receivable information as requested Receipt of checks and preparation of bank deposits as needed Assist Accounting Manager with credit reviews of customers and determine payment terms to minimize bad debt risk Review customer and supplier contract terms and conditions and implement processes to comply with various contract requirements Perform ongoing maintenance of the accounts receivable reporting tools and other financial systems Drive process improvements in the billing, collections, and AR functions Additional duties and projects as assigned by manager Requirements: Bachelor's degree in Accounting, Finance, Business Administration, or a related field required Minimum of f 2-3 years of direct accounting experience Knowledge of accounts receivable and general accounting procedures PI08e7608eb98f-25448-410302335c143e31-5e48-4549-b638-05792d185386
NewAccounts Payable Administrator Vaco LLCAccounts Payable AdministratorBraintree, MA$25–$28Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSr Manager of Accounts Payable, Shared Services JobotSr Manager of Accounts Payable, Shared ServicesDedham, MA$125,000–$150,000 / yearManager of Accounts Payable, you will be responsible for managing a centralized AP team and the full AP lifecycle including, invoice intake and processing, approval workflows, vendor payments (check, ACH, wire), vendor master data and management. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewAccounts Payable Specialist Vaco LLCAccounts Payable SpecialistAndover, MA$60,000–$65,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Accounts Payable Specialist Kforce Inc.Accounts Payable SpecialistWilmington, MA$35Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
Chief Financial Officer (2026-2027) Match EducationChief Financial Officer (2026-2027)Boston, MAReporting directly to and partnering closely with the Chief Executive Officer (CEO), the Chief Financial Officer (CFO) serves as a trusted thought partner and integral member of the senior leadership team. The CFO will continuously analyze existing financial management systems, internal controls, and processes to ensure efficiency, compliance with relevant policies and regulations, and adherence to nonprofit financial management best practices.
NewAccounting Specialist Vaco LLCAccounting SpecialistWoburn, MA$24–$25Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Accounts Payable Coordinator Wakefield Thermal Solutions, Inc.Accounts Payable CoordinatorNashua, NHHistorically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.
NewAccounting Clerk Vaco LLCAccounting ClerkWoburn, MA$24–$25Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewVP Finance/Controller JobotVP Finance/ControllerCanton, MA$140,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Oversee the preparation of all financial reports, including profit and loss statements, balance sheets, and reports for government regulatory agencies.
NewSenior Accountant - $130,000 JobotSenior Accountant - $130,000Boston, MA$115,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewStaff Accountant Vaco LLCStaff AccountantBoston, MA$30–$35Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewController JobotControllerSharon, MA$150,000–$185,000 / yearThe successful candidate will be responsible for managing all aspects of accounting operations, including the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewTransactional & Business Law Attorney JobotTransactional & Business Law AttorneyBoston, MA$150,000–$225,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A highly respected regional law firm with a longstanding presence throughout New England is actively seeking attorneys across multiple transactional and business practice areas.
NewFund Accountant JobotFund AccountantAndover, MA$75,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The chosen candidate will be responsible for managing financial transactions, reconciling account balances, maintaining general ledger, and preparing month-end close procedures.
NewAccounting Manager Vaco LLCAccounting ManagerPlymouth, MA$100,000–$115,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Billing Manager - Digitech SarnovaBilling Manager - DigitechBoston, MAAdditional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements.
A/R Management Director SarnovaA/R Management DirectorBoston, MAThe Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle.
NewAccounting Manager Hilton Boston Back BayAccounting ManagerBoston, MAEmbrace a continuous growth environment by actively assisting in recruiting, reviewing, recommending and maintaining an inventory of Directors of Financial Services, Assistant Directors of Financial Services, Assistant Directors of Financial Services Trainees, Accounting Managers, and other managers for the organization. Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
NewController Vaco LLCControllerBridgewater, MA$150,000–$170,000This position ensures the accuracy and integrity of the company’s financial results, leads monthly/quarterly/annual close processes, manages the accounting team, and partners with executive leadership on strategic initiatives, including active M&A activity. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Assistant Controller Kforce Inc.Assistant ControllerBoston, MA$140,000–$160,000Kforce's client, a hugely successful asset management company located in Boston, MA, is seeking a Controller to oversee a fast-growing private equity Real Estate portfolio. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
NewMandarin/Hindi Sales Consultant SyscoMandarin/Hindi Sales ConsultantBoston, MABachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline OR HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience including completion of the Sysco Sales Internship. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
Finance Manager / Director Page GroupFinance Manager / DirectorNewton, MA$110,000–$125,000 / yearFull timeThis individual will serve as a key member of the Senior Leadership Team, partnering with leadership to drive financial performance through budgeting, forecasting, reporting, cash management, and operational planning. A well-established private educational institution is seeking a strategic and hands-on Finance Director to oversee all financial operations and support the organization's long-term financial success.
NewSenior Research Financial Analyst 40 hour Hebrew SeniorLifeSenior Research Financial Analyst 40 hourBoston, MA$85,097–$127,644Process a wide variety of post-award fiscal management tasks reporting to the Chief, Sponsored Awards Officer, Vice President of Research and Administration HSL and the Marcus Institute for Aging Research with significant collaboration and financial direction from VP, Finance, HSL Healthcare Svcs, Corporate Controller, HSL | Fiscal Services. Manage complex month end closing responsibilities related to sponsored awards and special purpose funds: Time and Effort reconciliation to payroll, AR, Financial Reporting, Review and processing of all cost transfers, Invoicing to internal and external partners, new accounts set up and account closures, updating financial dashboard documents.
Cost Recovery Analyst V-Soft Consulting Group IncCost Recovery AnalystManchester, NHContractorThis role ensures financial recovery by determining liability, issuing accurate invoices, and managing collections in a timely and compliant manner. Job Responsibilities: The Cost Recovery Analyst is responsible for identifying, investigating, and recovering costs associated with damage to telecom plant infrastructure.
NewAssistant Property Manager Farley White Management CompanyAssistant Property ManagerBoston, MAJOB TITLE: Assistant Property Manager REPORTS TO: Property Manager LOCATION: IN-OFFICE Boston, MA JOB SUMMARY: Farley White Management Company is seeking an Assistant Property Manager to support the daily operations of a 300,000 sf Class A office building located in Boston, MA. Serve as a point of contact for tenant inquiries, monitors work orders to ensure all requests are responded to in a timely manner and follow-up with customers to ensure service requests are completed to their satisfaction.
Accounts Receivable Support Representative Nesco Resource, LLCAccounts Receivable Support RepresentativeFramingham, MA$20–$21.43 / hourThis role will focus on maintaining strong customer relationships while ensuring accurate account setup, timely payment resolution, and effective management of accounts receivable balances. Encourage paperless billing adoption and transition customers from paper check payments to electronic payment methods .
NewAccounts Receivable Representative (Chelmsford, MA, US, 01824) Cintas CorpAccounts Receivable Representative (Chelmsford, MA, US, 01824)Chelmsford, MA$23.49–$29.59 / hourResponsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday.
NewAccounts Receivable Representative CintasAccounts Receivable RepresentativeChelmsford, MA$23.49–$29.59 / hourResponsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Accounts Receivable Representative (Cumberland, RI, US, 02864) Cintas CorpAccounts Receivable Representative (Cumberland, RI, US, 02864)Cumberland, RIResponsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday.
Accounts Payable and Accounts Receivable Specialist Roth Staffing CompaniesAccounts Payable and Accounts Receivable SpecialistBoston, Massachusetts$37–$46The ideal candidate will have a strong background in managing both accounts payable and accounts receivable functions, ensuring accurate and timely processing of invoices, payments, and collections. Working closely with our Distribution & Trade business partners to stay in lockstep with any issues that may need to be addressed related to AR.
NewAccounts Receivable Specialist Latham CentersAccounts Receivable SpecialistMassachusettsIn this role, you will oversee billing, accounts receivable, cash management, and reconciliations while working closely with members of the Business Office, program leadership, and outside funding agencies. Manage Social Security representative payee funds, resident benefit account transfers, food stamp income, and student account reconciliations.
Accounts Receivable / Accounts Payable Specialist (Contract) The Panther GroupAccounts Receivable / Accounts Payable Specialist (Contract)Norwood, MAThis individual will be responsible for managing the AP and AR process, monitoring outstanding balances, following up with customers and vendors regarding payments, posting transactions, and maintaining accurate financial records. The Panther Group is seeking an experienced Accounts Receivable / Accounts Payable Specialist to support daily accounting operations during a maternity leave coverage in the Norwood, MA area.
Strategic Accounts Receivable Specialist Watts Water Technologies IncStrategic Accounts Receivable SpecialistMA$27.75–$31.35 / hourMaintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Work HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely.
Accounts Receivable Support Representative Artech LLCAccounts Receivable Support RepresentativeFramingham, MA$20–$21.90 / hour0–2 years of experience in Accounts Receivable, Collections, Customer Service, Call Center, Retail, Hospitality, or related field; OR Associate's/Bachelor's degree. Research and resolve payment discrepancies, billing issues, and account reconciliations.
NewAccounts Payable and Accounts Receivable part-time permanent Ironside GroupAccounts Payable and Accounts Receivable part-time permanentLexington, MAPart timeEducation & Experience: Associate’s degree in business, accounting, or a related field plus 2+ years of relevant work experience, OR 4+ years of hands-on bookkeeping/accounting experience. Our expertise in business intelligence, performance management, predictive analytics, information management, big data, and more only becomes meaningful when brought into careful alignment with where a business stands today and where it means to be tomorrow.
Professional Accounts Receivable Specialist - EHS Patient Accounts - Full Time SolutionHealthProfessional Accounts Receivable Specialist - EHS Patient Accounts - Full TimeManchester, New HampshireThe Professional Accounts Receivable (AR) Specialist is responsible for timely and accurate billing, follow-up, and resolution of third-party payer claims including commercial insurance, Medicare, Medicaid, and government-assisted programs. Assist Denial and Payment Variance teams in researching, analyzing, and resolving denied or underpaid claims, including technical and administrative denials, and escalate complex issues when necessary.
Accounts Receivable Coordinator BXPAccounts Receivable CoordinatorBoston, MA$55,045–$70,000 / yearOur comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. + Enter approved manual invoice and adjustment requests from accountants and property managers to include but not limited to property escrow reconciliations, real estate taxes, and submetered utilities.
Accounts Receivable Coordinator BXP IncAccounts Receivable CoordinatorBoston, MA$55,045–$70,000 / yearOur comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. Enter approved manual invoice and adjustment requests from accountants and property managers to include but not limited to property escrow reconciliations, real estate taxes, and submetered utilities.
Accounts Receivable Supervisor, Commercial Brigham and Women's HospitalAccounts Receivable Supervisor, CommercialSomerville, MA$79,560–$115,720.80 / yearThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Summary: The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation.
AR Accounts Receivable Associate Horizon BeverageAR Accounts Receivable AssociateMassachusettsPosition Summary: The AR Associate is responsible for posting, applying, and balancing customer payments to the accounts receivable ledger, releasing customer orders as necessary, and maintaining Alcohol Beverage Control Commissions (ABCC) list by assigning and removing a specified group of accounts. Communicates, follows up and interacts regularly and effectively with sales people regarding payment status of customer accounts and enlists their efforts when necessary to accelerate the collection process.
Accounts Receivable Analyst Chex Finer FoodsAccounts Receivable AnalystMansfield, MassachusettsPosition Summary Manage the full accounts receivable cycle, ensuring timely and accurate customer payments, maintaining strong relationships with our customers, and supporting a healthy cash flow for our growing business. In this role, you'll manage the full accounts receivable cycle - ensuring accuracy, supporting strong customer relationships, and helping maintain the healthy cash flow that keeps our business thriving.
Accounts Receivable (AR) Manager Iterative HealthAccounts Receivable (AR) ManagerCambridge, MA$95,000–$135,000 / yearOversee all AR functions including billing, invoicing, cash applications, and collections from an accounting perspective, partnering with the RCM team to ensure clinical research related receivables are properly recorded and reconciled. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need.
NewAccounts Receivable Specialist CareerscapeAccounts Receivable SpecialistHybrid, MA$60,000–$90,000 / yearFull timeThis role focuses on managing incoming payments, maintaining accurate customer account records, preparing invoices, reconciling accounts, and supporting daily accounts receivable operations. The Accounts Receivable Specialist will work closely with finance teams, customers, and internal departments to ensure timely payment processing, accurate financial records, and excellent customer service.
Accounts Receivable Supervisor, Commercial Mass General BrighamAccounts Receivable Supervisor, CommercialSomerville, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Summary: The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation.