eService Call Center Asscociate Integrated Resources, InceService Call Center AsscociateNewark, New JerseyContractorThis is Direct Hire with our ClientJob DescriptionSkills Required:3+ years in a large call center with excellent customer service skillsBilingual in Spanish/English is a major plusSome experience in a call center or customer service role within the health insurance industry required. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for IndividualContributors: Customer Focus, Accountable, Learn, CommunicateQualificationsEducation/Experience:High school degree or equivalent required.
Call Center Manager TransCoreCall Center ManagerUnion, NJ$80,000–$99,000 / yearDemonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance.
Medical Call Center Lead Nurture Specialist Allcare PtMedical Call Center Lead Nurture SpecialistBrooklyn, New YorkYou must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems. We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process.
Patient Call Center Agent - Spanish Speaking Tru Medical ManagementPatient Call Center Agent - Spanish SpeakingBrooklyn New York, New York$18–$24 / hourPatient Call Center Agent Job Responsibilities and Duties:· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments· Assisting in patient translation, if required· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly· Confirm patient visits for next day appointments· Identify and escalate issues to management· Complete daily call logs and reports· Sorting and filing all incoming fax correspondence· Other duties as assignedPatient Call Center Agent Qualifications and Skills:· High school diploma or equivalent· Superior active listening, verbal, and written communication skills· Knowledge of customer service practices and principles· Excellent data entry and typing skills· Ability to handle stressful situations appropriately· Fluency in Spanish· EMR experience a bonusBenefits: Holiday pay. Thanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years.
Director, Patient Access/Exp Columbia UniversityDirector, Patient Access/ExpNew York, NY$140,000–$160,000 / yearThe Director, Patient Access and Experience provides strategic and operational leadership for all patient access functions across the Department of Radiology, with full oversight of access operations, the radiology call center, and patient experience initiatives supporting the Columbia Doctors NewYork-Presbyterian Imaging (CDNYPI) and Columbia Doctors NewYork-Presbyterian Advanced Imaging (CNYPAI) joint ventures. By organizing the call center around modalities, the Director ensures scheduling staff develop deep knowledge of exam protocols, preparation requirements, and clinical workflows-resulting in higher scheduling accuracy, fewer patient callbacks, and an improved access experience.
Contact Center Supervisor Alpaca AudiologyContact Center SupervisorMountain Lakes, New JerseyAdditionally, this highly skilled supervisor will continue to support the PCRs post training by monitoring progress, ensuring goals and expectations are met, answering questions, and providing them ongoing coaching and encouragement. Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield, Missouri center.
Call Center Representative -(Remote) Stratford Solutions Inc.Call Center Representative -(Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Call Center Agent - English (Remote) Stratford Solutions Inc.Call Center Agent - English (Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Call Center Representative - English & Spanish (Remote) Stratford Solutions Inc.Call Center Representative - English & Spanish (Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Inbound Call Center Manager / Team Lead - Finance Industry ExlService Holdings IncInbound Call Center Manager / Team Lead - Finance IndustryNY$55,000–$65,000 / yearEXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
Technical Call Center Team Leader and Project Manager Technogym SpATechnical Call Center Team Leader and Project ManagerJersey City, NJ$75,000–$80,000 / yearWe are looking for a hands-on and results-driven Technical Call Center Team Leader, who will play a crucial role in company growth, by managing the Technical Customer Service Tier 2 team which focuses on more digital/technical matters. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability.
Call Center Rep. ExlService Holdings IncCall Center Rep.NY$15–$18.50 / hourEXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
Call Center Representative Help at HomeCall Center RepresentativeBrooklyn, New York$22–$24 / hourFull timeOverview: As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. Responsibilities: What You'll Do: Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day.
Front Desk/Call Center Nj Pediatric Neuroscience InstituteFront Desk/Call CenterMorristown, New JerseyWe believe that by working together, with patients and their families, our neurosurgeons, neurologists, ancillary healthcare providers, therapists, and orthotists deliver the best care in the world. We seek to improve a child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options.
Medical Assistant - Call Center Tiburcio Vasquez Health Center IncMedical Assistant - Call CenterNY$23.19–$25.34 / hourAbout TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more. Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.
Technical Call Center Team Leader And Project Manager TechnogymTechnical Call Center Team Leader And Project ManagerJersey City, NJ$75,000–$80,000 / yearWe are looking for a hands-on and results-driven Technical Call Center Team Leader, who will play a crucial role in company growth, by managing the Technical Customer Service Tier 2 team which focuses on more digital/technical matters. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability.
NewCall Center Associate / Telephone Operator Hospital Phaxis LLCCall Center Associate / Telephone Operator HospitalNew York, NYPrevious experience as a telephone operator, hospital switchboard operator, call center representative, receptionist, dispatcher, or in healthcare communications is preferred. This is an outstanding opportunity for candidates with experience in hospital switchboards, telephone operations, call centers, reception, dispatch, or customer service.
Call Center Agent ONS MSO LLCCall Center AgentGreat Neck, NYAs a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Telephone Service Center Manager New York UniversityTelephone Service Center ManagerNew York, New York$102,200–$122,200 / year5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
Member Experience Data Analyst VNS HealthMember Experience Data AnalystNew York, NY$77,200–$96,500 / yearOverview The Member Experience Data Analyst provides analytical and technical leadership in integrating and analyzing multiple data sources to monitor and improve health plan member experience performance across Medicare Advantage, Managed Long-Term Care (MLTC), HIV SNP (Select Health), and Medicaid Managed Care (MMC) populations. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.