Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. Ability to exchange information on factual matters, schedule appointments, record treatment data in patients' records, greet visitors, explain hospital policies, and/or relay patients' needs to appropriate personnel.