Ability to communicate in person and over the phone, required; • Strong written and verbal communication skills, required; • Understanding confidentiality protocols and protecting personal information, required; • Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required; • Effectively problem-solve and maintain composure in high-pressure situations, required; • Ability to liaise with partner agencies; • Ability to work independently with minimal daily supervision, required; • Ability to maintain the confidentiality of sensitive personal information of applicants, current and former clients, landlords, and other matters affecting tenant relations; • Knowledge of treatment modalities in the areas of substance dependency; • Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures; • Ability to apply theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention; • Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred; • Bilingual speakers of any language preferred. • Communicate and adhere to program policies and procedures and model professional rapport to all residents in accordance with the Casa Raphael Operations Manual; • Maintain appropriate documentation regarding services provided to the client through daily timesheets to be submitted to the administration at the end of each day; • Complete and submit time-sensitive reports to referring entities and/or agents; and.