National, award winning plaintiff litigation firm that represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products is seeking an experienced, motivated, and highly organized Call Center Manager to lead the daily operations of their client service call center. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and familiarity with legal software (case management, document management, billing software) is a plus.