This role serves as the primary escalation point for complex or high-exposure claims, partners closely with producers and client service teams, and ensures consistent, proactive claims support aligned with client expectations and carrier best practices. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.