Examples of creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary (coordinated care delivery model teams), VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with nonVA medical facilities; prepare correspondence to notify patients of normal lab results; manages systems for follow-up care such as consults, tests, etc.