Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement; Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development; Tests trainees to measure progress and evaluate effectiveness of training; Mentors and reports on the progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager; Maintains training, licensing, and compliance records by accurately entering all training into the Learning Management System and licensing information into WinTeam. specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization; Participates as a subject-matter expert with respect to training certifications in order to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director or Learning & Development of new training requirements, best practices, and techniques.