Santa Barbara, CA30+ days ago
Under the general direction of the GS Supervisor, Manager of Events & GS, and the Director of Events & GS, the Guest Services Lead assists in supervising Guest Services operations throughout the zoo, coordinates staff daily, and maintains or exceeds Admission, Attractions, and Membership goals set by management. Fulfills receptionist duties, including answering, routing, and recording details of telephone communications; responding to and re-routing email inquiries; re-scheduling, amending, and confirming online reservations via Outbound; etc.