p>Job Experience/Qualifications: Required: High school diploma or equivalent; associate degree or coursework in business or communications preferred Minimum of 2 years of experience in customer service, preferably in a manufacturing or industrial setting Basic understanding of product lines and company operations Familiarity with order processing systems and CRM platforms Proficient in Microsoft suite Strong data entry and multitasking abilities P.
Behavioral Skills:
Strong verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and attention to details Ability to work independently and collaboratively within a team environment Professional demeanor and commitment to maintaining positive customer relationships High level of emotional intelligence Ability to remain calm and professional under pressure.
Primary Responsibilities:
Uphold RoyOMartin vision and values: respect, integrity, commitment, honesty, excellence, and stewardship Process customer orders accurately and efficiently through company systems Communicate order status and shipment updates to customers Prepare and distribute sales-related documentation, including order confirmations, invoices, and reports Resolve customer concerns and complaints in a professional and timely manner Support sales representatives by assisting with administrative sales functions Maintain accurate customer records and documentation Collaborate with internal departments to ensure customer expectations are met Monitor open orders and proactively address issues that may impact customer satisfaction Coordinate the plywood consignment program Coordinate internal reports Book travel and/or trade show events.