UNKNOWN

FEED

OTHER

The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.

<h1>Transportation Support Coordinator (Remote) — $865–$1,195 per week</h1><h3>Position Summary</h3>The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.<h2> Remote Work Setup</h2> 100% Work-From-Home 
 Flexible hours 
 Ideal for people who want to move into dispatching later<h2> Weekly Salary Breakdown</h2><ul><li>$865/week at entry experience</li><li>$1,195/week for experienced support staff 
 Equivalent annual range: $45,000–$62,000/year</li></ul><h2> What You Do</h2><h3>Driver & Dispatch Assistance</h3><ul><li>Provide drivers with updated instructions, addresses, and appointment times</li><li>Track ETAs, delays, breakdowns, and HOS considerations</li><li>Help drivers resolve road issues quickly and professionally</li></ul><h3>Load Coordination</h3><ul><li>Confirm pickup and delivery appointments</li><li>Track loads and provide real-time updates to brokers/shippers</li><li>Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)</li></ul><h3>Time Management</h3><ul><li>Estimate realistic load/unload times</li><li>Prevent overscheduling and tight back-to-back appointment windows</li></ul><h3>Documentation</h3><ul><li>Upload all paperwork into the TMS</li><li>Track detention, layover, and TONU opportunities</li><li>Keep clean, accurate load notes</li></ul><h3>Customer & Broker Communication</h3><ul><li>Send check calls and status updates</li><li>Notify brokers of changes or delays</li><li>Maintain positive, professional relationships with shippers/brokers</li></ul><h2> Skills Needed</h2><ul><li>Clear communication</li><li>Attention to detail</li><li>Ability to multitask under pressure</li><li>Strong organizational skills</li><li>Basic familiarity with load boards / TMS (training available)</li></ul><h2> Why This Role Is Perfect for Future Dispatchers</h2>This job teaches the exact skills used by: 
 Freight Dispatchers 
 Load Planners 
 Broker Agents 
 Fleet ManagersYou learn how to:<ul><li>Communicate with drivers</li><li>Manage freight</li><li>Work with brokers</li><li>Solve real logistics problems</li></ul>All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.

American Logistics Authority

Transportation Support Coordinator (Remote) — $865–$1,195 per week

Brokerage

Cargo/Freight

Communication Skills

Detail Oriented

Fleet Management

Housekeeping/Cleaning

Loading/Unloading

Multitasking

Organizational Skills

Problem Solving Skills

Time Management

Work From Home

BreezyHR

The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance.

Job SummaryThe Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability. Supervisory Responsibilities - Recruits, selects, and onboard customer service team members with a strong focus on service excellence. - Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies. - Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery. - Approves bi-weekly timecards, manages attendance, and prepares overtime reports. - Conducts timely, constructive performance evaluations using data-driven assessments. - Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.   Duties and Responsibilities - Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines. - Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery. - Establishes clear expectations, performance standards, and accountability practices. - Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions. - Keeps the team updated on changes to products, services, policies, and procedures. - Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary. - Collects, analyzes, and reports data on guest complaints, service performance, and team metrics. - Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations. - Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations. - Identifies operational inefficiencies and recommends improvements to leadership. - Participates in budget planning, contributing insight on staffing, service tools, and resource needs. - Performs additional duties and special projects as assigned.   Required Skills/Abilities - Strong leadership and supervisory capabilities. - Excellent verbal and written communication skills. - Advanced understanding of customer service principles. - Highly organized with exceptional attention to detail. - Proven ability to resolve complex customer issues using independent judgment. - Strong critical thinking skills with the ability to analyze data and make informed decisions. - Skilled in coaching, mentoring, and driving continuous improvement. - Proficient with Microsoft Office and related software tools. Education and Experience - Bachelor’s degree preferred. - Minimum three years of experience in high-level customer service. - Minimum two years of supervisory or leadership experience. Physical Requirements - Prolonged periods working at a desk and on a computer. - Ability to move throughout the facility during the workday. - Ability to stand or walk for extended periods. - Ability to lift up to 50 pounds as needed.

Administrative Jobs in Gillette, WY

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Administrative Jobs in Gillette, WY

Transportation Support Coordinator (Remote) — $865–$1,195 per week American Logistics Authority

Customer Service Manager - Gillette, WY 307 RACING MANAGEMENT, LLC

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