Help Desk Specialist Power3 SolutionsHelp Desk SpecialistMarylandAs a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
Help Desk Coordinator Black Bear Technology SolutionsHelp Desk CoordinatorAdelphi, MarylandThese roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Help Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
NewHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
IT Help Desk SPECIALIST MelwoodIT Help Desk SPECIALISTUpper Marlboro, MarylandPerform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Experience supporting user provisioning, authentication management, endpoint administration, automated patching, device monitoring, and remote support is strongly preferred.
Help Desk Specialist CACIHelp Desk SpecialistFort Meade, MarylandPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Leverage technical background to guide troubleshooting and incident management for support, Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
Senior Help Desk Polar IT ServicesSenior Help DeskElkridge, MarylandA minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications. A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
NewUnclassified Help Desk Manager - Top Secret clearance GD Information TechnologyUnclassified Help Desk Manager - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Help Desk Specialist - Level 0 Stratum NetworksHelp Desk Specialist - Level 0Annapolis Junction, MarylandWork with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users • Provide health and status monitoring, and taking appropriate measures when a service outage occurs. • Document all communications in a ServiceNow ticket system, escalate tickets as needed • Provide basic instructions on how to use services to both external and internal customers • Troubleshoot customer accounts and users’ ability to logon to the collaboration environment IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
NewTier I Help Desk Analyst KeenLogicTier I Help Desk AnalystWashington, DCTier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues.
NewHelp Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet, Inc.Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings)Vienna, VAActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Help Desk Manager Addison GroupHelp Desk ManagerReston, Virginia$115,000–$120,000 / yearThis is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
Help Desk Tier II (DHA) Quadrant, Inc.Help Desk Tier II (DHA)Falls Church, VAExperience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
NewHelp Desk Technician II - TS/SCI W/ poly GD Information TechnologyHelp Desk Technician II - TS/SCI W/ polyAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
NewHelp Desk Specialist JCS Solutions LLCHelp Desk SpecialistArlington, VA$55,000–$74,000 / yearJCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.
Help Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourFull timeMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Help Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of ColumbiaThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.