We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Bachelor's degree in Business Administration or related field 6+ years of customer service or call center experience 4+ years of optical experience (customer service, lab operations, or related) 2+ years of people management experience Strong understanding of lab workflows CRM platforms & telephony systems experience Excellent communication skills & customer-centric mindset.