The role serves as the first-line manager for workload balancing, coaching, performance management, issue escalation, process discipline, and cross-functional coordination, allowing the Associate Director to maintain focus on enterprise program strategy, governance, and organizational priorities. Reporting directly to the Associate Director, Facilities Programs & Operations, this role translates department priorities into clear work assignments, schedules, workflows, and follow-up while maintaining accountability for timely, accurate, and compliant execution.