What Your Day-to-day Will Look Like Support Sales with managing the branch's key accounts Enter loads and confirm notes about the status of shipments Schedule pickup and delivery appointments with warehouses and customers Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments Handle any issues that arise on shipments and share information and updates with the customer Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting Monitor report cards What You'll Need To Excel At a minimum, you'll need: Excellent verbal and written communication skills Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment The ability to work in a fast-paced environment It'd Be Great If You Also Have 1 year of sales or customer service experience 1 year of related experience and/or training, and a general understanding of the transportation industry Solid attention to detail and follow-up skills with experience identifying and resolving problems Does this sound like you? As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.