Ability to: research and understand applied technical information from a variety of scientific and mechanical disciplines; research, interpret, and implement applicable laws, rules, and regulations; write organized and grammatically correct reports and correspondence; communicate effectively in interviews, meetings and when providing testimony in court; establish and maintain cooperative working relationships; maintain composure in the face of resistance, indifference, and hostility; analyze operations problems and business practices, identify relevant factors and relationships, recognize alternatives and their implications, and formulate logical, objective conclusions; physically conduct inspections requiring prolonged standing, walking, sitting, climbing, bending and twisting, stooping, and/or reaching. Investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction; issue administrative fines or permit suspensions as appropriate; prepare investigation reports.