Pleasant Grove, UT30+ days ago
The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: • Greeting visitors • Answering telephones • Guiding clients and their pets to exam rooms • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Recommending, selecting, and obtaining products and services, including prescriptions • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) • Managing medical records, charts, reports, and correspondence • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).