To succeed in this role, you must have: + Previous customer service and/or call center experience + Experience with healthcare, employer benefits, or retirement/annuity benefits preferred + Strong keyboarding skills and proficiency navigating multiple systems + Excellent verbal and written communication skills + Strong problem-solving skills + Ability to multitask effectively while managing a high volume of calls + Ability to follow guidelines and provide accurate information + Ability to work independently in a remote environment + High school diploma, GED, or college degree + Successful completion of background check and drug test + Must be 18 years of age or older **Remote Requirements:** + Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) + Must have the ability to connect with an ethernet cable to a modem/router + We are currently NOT hiring in the following geographies, including but not limited to:States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.