Associate’s degree or equivalent of education, certification, and experience • 2 years Customer Service experience required• 3+ years of relevant IT (Information Technology) experience required• ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library)• CompTIA + Certifications (A+, Network +, Security +, Server+, etc.)• HDI Desktop Advanced Support Technician • Serves with humility. Leads the hardware request process (receive, assess, deliver and install) and support moves, adds, and changes for departments.• Provides major project support for large department-wide and hospital-wide efforts including new construction projects in sometimes compressed schedules.•