Provide backup support for Staff Cancellations, including managing cancellation communications, coordinating schedule updates, assisting with absence-related payroll coding and documentation, maintaining accurate records, and communicating trends or concerns to management as appropriate. Assist with management of the RBT Department Inbox and tracking of employees pursuing RBT certification, including training completion, competency assessments, certification applications, examination timelines, supervision requirements, renewal deadlines, compliance monitoring, and maintenance of audit-ready documentation.